What are the responsibilities and job description for the Racquets Pro Shop Manager position at COBBLESTONE CREEK COUNTRY CLUB CORP?
Racquets Shop Manager
Related Titles: Tennis Shop Sales Clerk (Attendant); Tennis Shop Assistant
Reports to: Racquets Professional
Supervises: No supervisory duties are included in this position.
Classification:
Education and/or Experience
High School diploma or GED equivalent required.
Background in retail, sporting goods preferred.
Familiarity with POS software.
Job Knowledge, Core Competencies and Expectations
Able to operate a point-of-sale (POS) system.
Outstanding customer service skills.
Enthusiastically promote the game of tennis.
Knowledge of and ability to perform required role in emergency situations.
Job Summary (Essential Functions)
Sell tennis merchandise in the Racquets Shop. Maintain the Racquets Shop and sell tennis court time.
Job Tasks/Duties
Supplies towels, cups and ice to members and guests.
Full management of the Jonas POS system to include guest fee billing, clinic billing, and lesson billing
Records all charge tickets.
Charges guest fees.
Communicates to members via phone, email, or in-person on Racquets events; promotes Racquets program through
direct communication
Responsible for demonstrator Racquets rackets loaned to members and their guests.
Books court reservations for members.
Builds creative and appealing displays and rotates merchandise periodically.
Restocks merchandise when necessary.
Inventories and prices in-coming merchandise.
Ensures that Racquets accessories are properly inventoried and maintained.
Contacts vendors regarding defective merchandise and warranty replacements.
Takes and records court reservations and assists in finding cooperative partners for players.
Updates sign-up sheets for court reservations.
Informs members about club programs and tournaments; produces emails to inform the membership on court
conditions, tournaments, and events.
Directs members and guests to their courts.
Promotes and sells Racquets Shop merchandise; assists in the purchasing of merchandise when necessary
Assists members and guests with Racquets Shop merchandise selections and purchases.
Fills special orders for members.
Responsible for generating monthly reports.
Empties trash on each court and cleans courts.
Maintains Racquets Shop and keeps storage area tidy.
Vacuums and dusts tennis shop daily.
Takes towels to and from laundry area.
Reports any complaints, feedback, or concerns from membership to Racquets Professional.
Attends staff meetings.
Completes other appropriate assignments made by the Racquets Professional.
Physical Demands and Work Environment
Able to meet and perform the physical requirements and to work effectively in an environment
which is typical of this position.
Frequent lifting, bending, climbing, stooping and pulling.
Frequent repetitive motions.
Related Titles: Tennis Shop Sales Clerk (Attendant); Tennis Shop Assistant
Reports to: Racquets Professional
Supervises: No supervisory duties are included in this position.
Classification:
Education and/or Experience
High School diploma or GED equivalent required.
Background in retail, sporting goods preferred.
Familiarity with POS software.
Job Knowledge, Core Competencies and Expectations
Able to operate a point-of-sale (POS) system.
Outstanding customer service skills.
Enthusiastically promote the game of tennis.
Knowledge of and ability to perform required role in emergency situations.
Job Summary (Essential Functions)
Sell tennis merchandise in the Racquets Shop. Maintain the Racquets Shop and sell tennis court time.
Job Tasks/Duties
Supplies towels, cups and ice to members and guests.
Full management of the Jonas POS system to include guest fee billing, clinic billing, and lesson billing
Records all charge tickets.
Charges guest fees.
Communicates to members via phone, email, or in-person on Racquets events; promotes Racquets program through
direct communication
Responsible for demonstrator Racquets rackets loaned to members and their guests.
Books court reservations for members.
Builds creative and appealing displays and rotates merchandise periodically.
Restocks merchandise when necessary.
Inventories and prices in-coming merchandise.
Ensures that Racquets accessories are properly inventoried and maintained.
Contacts vendors regarding defective merchandise and warranty replacements.
Takes and records court reservations and assists in finding cooperative partners for players.
Updates sign-up sheets for court reservations.
Informs members about club programs and tournaments; produces emails to inform the membership on court
conditions, tournaments, and events.
Directs members and guests to their courts.
Promotes and sells Racquets Shop merchandise; assists in the purchasing of merchandise when necessary
Assists members and guests with Racquets Shop merchandise selections and purchases.
Fills special orders for members.
Responsible for generating monthly reports.
Empties trash on each court and cleans courts.
Maintains Racquets Shop and keeps storage area tidy.
Vacuums and dusts tennis shop daily.
Takes towels to and from laundry area.
Reports any complaints, feedback, or concerns from membership to Racquets Professional.
Attends staff meetings.
Completes other appropriate assignments made by the Racquets Professional.
Physical Demands and Work Environment
Able to meet and perform the physical requirements and to work effectively in an environment
which is typical of this position.
Frequent lifting, bending, climbing, stooping and pulling.
Frequent repetitive motions.
