Cobblestone Homes

Customer Success Manager

Cobblestone Homes is dedicated to making people's dreams come true by creating more than just homes; we offer a unique experience. We pride ourselves on our strong culture, excellent customer care, and commitment to treating our clients like family. Our mission is to ensure that every client feels supported and valued throughout their home-buying journey.

At Cobblestone Homes, our leadership philosophy and core values guide every action and decision. We are dedicated to integrity, leadership, teamwork, care, and continuous learning. These timeless values ensure we always do the right thing, foster a strong desire to win, leverage collective strengths, care about people and our work, and embrace new knowledge. Our positive attitude is as important as technical skills, and we believe that maintaining a positive environment is crucial to delivering exceptional experiences. At Cobblestone, we are passionate about our mission and dedicated to exceeding client expectations through passion, dedication, and attention to detail. Join us in creating extraordinary experiences and lasting value.

Learn more about us at: https://cobblestone.me/

Cobblestone Homes is seeking a Customer Success Manager to serve as the trusted point of contact for our clients, ensuring they have a seamless, enjoyable, and rewarding experience from the first inquiry to move-in day and beyond. This role requires a customer-centric approach, strong relationship-building skills, and the ability to guide homeowners through their journey with clarity and confidence.

As the Customer Success Manager, you will act as both a client advocate and a consultative salesperson, ensuring that every homebuyer is educated, engaged, and excited about their new home. You will be responsible for developing strong relationships, addressing client needs, and helping homeowners navigate the process with ease. If you have a passion for people, an eye for detail, and the ability to turn challenges into opportunities, we'd love to hear from you!

Key Responsibilities:

• Serve as the primary point of contact for homebuyers, ensuring an exceptional experience throughout their journey.
• Educate and guide clients through the home-buying and building process, proactively addressing concerns and setting clear expectations.
• Build strong, long-term relationships with customers to foster loyalty and referrals.
• Identify opportunities to enhance the client experience, providing tailored recommendations and solutions.
• Collaborate with internal teams, including sales, design, finding customer care, and construction, to ensure seamless communication and customer satisfaction.
• Resolve client concerns with professionalism and empathy, ensuring a positive outcome.
• Maintain detailed client records and follow up consistently to ensure satisfaction.
• Participate in company events, parade homes, open houses, home tours, and customer appreciation initiatives.
• Stay informed on industry trends, market conditions, and customer feedback to drive continuous improvement.

Qualifications:

• Passion for customer service and relationship management.
• Strong communication, problem-solving, detail-oriented, organized, and interpersonal skills.
• Previous experience in sales, customer service, or client success, preferably in real estate, homebuilding, or a related field.
• High level of organization and ability to manage multiple clients and projects simultaneously.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Positive attitude, self-motivation, and a commitment to excellence.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development and training opportunities.
• Supportive and collaborative work environment.
• Opportunities for career growth and advancement within the company.
• Annual bonus based on team performance.

At Cobblestone Homes, we believe in fostering a vibrant, inclusive company culture where team members are valued, supported, and empowered to succeed. Join a dynamic workplace where collaboration, innovation, and personal growth thrive. Enjoy a fulfilling career with us and make a meaningful impact every day!

If you are a motivated individual with a passion for building relationships and delivering exceptional customer experiences, we want to hear from you! Apply now and become part of the Cobblestone Homes family.