What are the responsibilities and job description for the Front Desk Agent position at Cobblestone Hotel & Suites-Harborcreek, PA?
We are looking for a diligent Front desk agent to join our hotel staff. You'll be responsible keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift.
To be successful as a Front Desk Agent, you should have excellent attention to detail, financial savvy, and a strong aptitude for customer service. Top candidates will be able to manage their time wisely, to properly prioritize their various duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Keeping hotel financial records in order.
- Verifying that all accounts are balanced and supported by documentation.
- Checking guests in and out of the hotel.
- Responding to guests' needs, requests, and complaints.
- Answering the phone and making reservations.
- Summarizing each night's operations and listing any follow-up tasks for management.
- Performing duties on a daily checklist.
- Preparing coffee/breakfast in the morning if applicable.
- Folding laundry and performing general cleaning duties
- Attending to cleanliness in the common areas of the hotel.
- Knows all emergency procedures for hotel and guest safety.
- Acting as the Manager on Duty (MOD) during hours when no MOD is available.
- Complete knowledge of hotel operating policies and procedures.
QUALIFICATIONS
- Strong knowledge of MS Office applications including Word, Excel, and Outlook.
- High school diploma or suitable equivalent.
- 1 years in customer service or hospitality is preferred.
- Experience with accounting procedures and administrative tasks.
- Proficiency with computers.
- Analytical mind, with strong attention to detail and an affinity for numbers.
- Good organizational and time-management skills.
- Well-groomed, professional appearance.
- Self-motivated, proactive work ethic.
- Strong aptitude for customer service.
- Available to work shifts, over weekends, and on public holidays.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $13