What are the responsibilities and job description for the Front Desk Agent position at Cobblestone Hotel & Suites?
```Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and preparing reports
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Previous experience in hotel management or guest services is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of hospitality management software is a plus
- Bilingual/multilingual candidates are highly desired
To apply for this position, please submit your resume highlighting your relevant experience in the hospitality industry. We look forward to reviewing your application.```
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $15
