What are the responsibilities and job description for the Front Desk position at Cobblestone Hotel & Suites?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Answer phone calls and respond to inquiries with excellent phone etiquette.
- Handle reservations, cancellations, and modifications accurately using computerized systems.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Assist with administrative tasks such as filing, clerical duties, and managing correspondence.
- Provide information about local attractions, services, and amenities to enhance guest experience.
- Address guest complaints or concerns promptly and professionally.
- Collaborate with other departments to ensure seamless service delivery.
Skills
- Proficient in office management practices with strong clerical and administrative skills.
- Familiarity with Google Suite and other office software for efficient task management.
- Excellent organizational skills to manage multiple responsibilities effectively.
- Strong customer service skills with the ability to communicate clearly and professionally.
- Demonstrated time management abilities to prioritize tasks in a busy environment.
- Ability to work independently as well as part of a team to achieve common goals.
If you are passionate about providing outstanding service and thrive in a dynamic setting, we encourage you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $14 - $15
