Hotel Front Desk Clerk

Job Description - Customer Service/Front Desk

Job Title: Front Desk

Department: Operations/Guest Services

Reports To: Property General Manager

FLSA Status: Non-Exempt

Position Summary:

Provides guests with excellent customer service while being an active being an active

member of an award-winning team! We are looking for someone who is interested in

building upon or creating a long-term career in the hospitality industry. With room for

career development and growth in a quickly advancing hotel management company, we

welcome anyone who is eager to learn and has a knack for customer service!

Essential Duties and Responsibilities:

• Checks guests in and out of the hotel positively and professionally.

• Follows established protocols in the operation of the hotel.

• Maintains coffee bar and breakfast buffet in the morning.

• Operates washing and drying machines and folds laundry.

• Cleans public areas.

• Provides safety and security for the hotel and its guests.

• Will also act in a sales role to book rooms and events.

• Follows the hotel key control procedures at all times.

• Is familiar with the hotel emergency plan and is able to confidently partake in

emergency training procedures.

• Observes guest and hotel confidentiality procedures.

• Uses the hotel safe lifting procedures.

• Reports all incidents and injuries to the appropriate supervisor.

• Wear uniform at all times while on duty.

• Ensures that there is a front desk staff member to attend to the hotel at all

times.

Competencies: To perform the job successfully, an individual should demonstrate the

following.

• Adaptability- Adapts to change in the work environment. Manages

competing demands, Accepts criticism and feedback. Changes approach or

method to best fit the situation.

• Communications - Exhibits good listening and comprehension. Expresses

ideas and thoughts in written form. Expresses ideas and thoughts verbally.

Hotel Job Description Front Desk Agent Updated as of 9/23

Keeps others adequately informed. Selects and uses appropriate

communication methods.

• Cooperation – Establishes and Maintains effective relationships. Exhibits tact

and consideration. Displays positive outlook and pleasant manner. Helps and

support to co-workers. Works cooperatively in group situations. Works

actively to resolve conflict.

• Customer Service - Displays courtesy and sensitivity. Manages difficult or

emotional customer situations. Meets commitments. Responds promptly to

customer needs. Solicits customer feedback to improve service.

• Dependability - Commits to doing the best job possible. Follows instruction.

Keeps commitments. Meets attendance and punctuality guidelines.

Responds to requests for service and assistance. Takes responsibility for own

actions.

• Problem Solving – Identifies problems in a timely manner. Gathers and

analyses information skilfully. Develops alternative solutions. Resolves

problems in early stages. Works well in group problem solving situations.

Qualifications: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one to

three months related experience and/or training; or equivalent combination of

education and experience.

Language Ability: Read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals. Write routine reports and

correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole

numbers, common fractions and decimals. Compute rate, ratio and percent, and draw

and interpret bar graphs.

Reasoning Ability: Apply common sense understanding to carry out instructions furnished

in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Job Type: Full-time

Pay: $13.50 - $14.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work Location: In person

Salary : $14 - $15