Front Desk/Night Audit Clerk

Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services during night shifts while ensuring the smooth operation of hotel functions. The ideal candidate will possess strong communication skills, a passion for hospitality, a great attendance history and the ability to handle various tasks efficiently.

Responsibilities

• Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurate and up-to-date.
• Perform night audit duties, including balancing accounts, processing transactions, and preparing reports for management.
• Address guest inquiries and resolve any issues or complaints promptly to ensure a positive experience.
• Maintain the front desk & Lobby area in a clean and organized manner, ensuring all materials are stocked and readily available.
• Utilize phone systems effectively to manage incoming calls, take reservations, and provide information to guests.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
• Wash, fold, and store linens.
• Transverse stairs multiple times during a shift.
• Stand for up to 8 hours per shift.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Qualifications

• Previous experience in hospitality management or hotel management preferred.
• Strong front desk experience, with familiarity in night audit processes being a plus.
• Excellent phone etiquette and communication skills; bilingual or multilingual abilities are highly desirable.
• Proficient in using phone systems and basic computer software for managing reservations and guest records.
• Strong guest relations skills with the ability to handle challenging situations calmly and professionally.
• Attention to detail and strong organizational skills to manage multiple tasks effectively.
• Ability to work independently during night shifts while maintaining a positive attitude towards guests and team members.

Join our team as a Front Desk Clerk/Night Auditor where your contributions will enhance our guests' experiences while fostering a welcoming environment!

Job Type: Part-time

Pay: $13.00 - $14.50 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime

Experience:

• Front desk: 1 year (Preferred)

Location:

• Ambridge, PA 15003 (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Ambridge, PA 15003 (Required)

Work Location: In person

Salary : $13 - $15