What are the responsibilities and job description for the Equipment Services Coordinator position at Coca-Cola Bottlers' Sales and Services?
Job Summary
The Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of 15 technicians daily. Requires immediate and direct interface with Field Service Supervisors, Customers, Sales, and other Coca-Cola Service teams throughout the day. Helps identify gaps in schedules, zone coverage, and skill sets. Provides input regarding adding install / service technician capacity, including overtime as driven by backlog volume spikes again capacity. Finds solutions to the exceptions, which can require working with Field Service Supervisors, Team Managers, and other Senior Coordinators, Coordinators, Customers, and Technicians. This role works in SAP application in support of bottler / client / field service for service activities, as well as works with the Field Service team identifying service calls in need of ordering parts, performing market searches, processing purchase orders, and tracking parts. Handles project related work such as inventory support, planning for large order requests from sales and processing returns. Ensures calls are completed in a timely basis with focus on service level agreements. Research ticket scheduling issues using multiple complex screens and mapping programs. Requires the ability to make complex logic-based decisions about customer scheduling priorities when faced with demand greater than capacity supply and expedited need. Responsible for coordinating all equipment requests originating from all Sales Organizations. Responsible for managing all requests from all parties within the Bottler Organization. Must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Make Ready Centers for bottle / can and fountain equipment, and create routes for Bottlers to execute the activities and follow up to ensure execution.
Duties and Responsibilities
- Monitor install / service technician routes, working directly with the Field Service Supervisors as needed to make logic-based decisions (zone changes, scheduling adjustments, and resolving critical customer issues).
- System application and navigation strength using multiple screens. Multi-task against a variety of deadlines and applications.
- Update and make changes to technician routing profiles for skills, permits, and zones, etc.
- Monitor pending / on hold activities for next action (i.e. email, escalation, cancellation).
- Schedule in the system, using market knowledge, maps, calendars, technician skills, availability, and field recommendations, ensuring full routes and maximum technician efficiency.
- Reviewing incoming requests timely for accuracy, verifying customer readiness, plan, and schedule to customer readiness, make ready centers guidelines, Full-Service guidelines, equipment availability, and bottler request.
- Include confirmation of make ready centers and ability to meet emergency / special request equipment needs.
- Include additional shipment needs due to special projects.
- Handle accurate rescheduling of incomplete activities as quickly as possible, coordinating with functional groups as needed to get work completed.
- Monitor and respond to incoming emails and / or calls relating to special requests, projects, or Sales support requests.
- Participate and execute Strategic Initiatives to drive organizational efficiency.
- Monitor for and process all Field Service requests including manually complete service activities, market searches, order parts, ensure purchase orders and ticket completion, executing parts transfers, and adjust part quantities per bottler guidelines.
- Update Field Service employee profiles and implement alterations for the swapping of Field Service technician vehicles, employee types, service locations, skills, contact information, and shipping addresses.
- Monitor, communicate and resolve Customer Support Tickets in a timely manner to ensure customer and bottler needs are met.
Duties and Responsibilities
Key Skills and Abilities
Education Requirements
High School or GED
Years of Experience
1 to 2 years ofexperience in business experience in the beverage industry, customer serviceor logistics / transportation and service or logistics industry knowledge.
Required Travel
Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Company Message
Coca-Cola Bottlers' Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Nearest Major Market : Tulsa
Nearest Secondary Market : Oklahoma
Required
Preferred
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