What are the responsibilities and job description for the Field IT Support Specialist position at Coca-Cola Bottlers' Sales and Services?
Job Summary
The Field IT Support Specialist will be responsible for providing on-site technical support to our clients. This role involves on-site and remote technical support for end-users. Troubleshooting hardware and software issues, installing and configuring IT equipment, and ensuring optimal performance of IT systems. The ideal candidate will be passionate about technology, have strong problem-solving skills, excellent communication abilities, and a customer-focused approach.
Duties and Responsibilities
- Provide positive and high-quality interactions with a customer-first Service to our clients.
- Provide on-site technical support to clients, including troubleshooting hardware and software issues.
- Install, configure, and maintain IT equipment such as computers, printers, and networking devices.
- Perform regular maintenance and updates on IT systems to ensure optimal performance.
- Assist with the setup and deployment of new IT infrastructure.
- Document and track all support requests and resolutions using the company's ticketing system.
- Collaborate with other IT team members to resolve complex issues.
- Provide training and support to clients on the use of IT systems and software.
- Ensure compliance with company policies and procedures related to IT security and data protection.
Disclaimer : This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.
Key Skills and Abilities
Education Requirements
Associates degree or equivalent experience in Technology, Computer Science, or a related field
Years of Experience
2 years of experience in IT support or a similar role
Required Travel
Willingness and ability to travel as required based on business need
Work Environment
This position is onsite and requires 5 days per week in office
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Company Message
Coca-Cola Bottlers Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Nearest Major Market : Tampa
