What are the responsibilities and job description for the CCH Customer Ambassador position at Coca-Cola Bottling Co. Consolidated?
Requisition ID:211566
Posting Locations: Charlotte
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- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance - Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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The primary focus of Customer Connections Hub (CCH) Customer Ambassador - Sales and Support (Inbound and Email) is to maximize the profitability of our clients' beverage needs through strong relationship building. This role will alsoleverage the relationship to sell value and close brand, package voids, as well as expand flavor offerings, and influence myCoke (self-service online ordering portal) engagement and active adoption. Additionally, this position will require cross-collaboration within the organization. A successful Customer Ambassador - Sales and Support develops a partnership with our internal teammates and external customers to help maintain and grow market share, as well as our competitive advantage. This is accomplished through key activities like Sales and Marketing Campaigns (Calls, Emails, and Chats) Customer Engagement Initiatives including myCoke activities Sales and Support Services for Existing Customers.
- Seeks to sustain and grow customer beverage portfolio and prescribed sales goals through identifying beverage gaps and opportunities, and focusing on customer needs-based selling and promotional activities; including sales, support, and customer engagement activities (primarily focusing on myCoke), works to increase sales and the development of customer accounts through value-added conversation, relationship building, and understanding customer needs across various lines of business needs (including outbound campaigns, incoming calls, chats, and emails)
- Identifies and finds resolutions for customer issues; finds diplomatic ways to de-escalate those issues and resolve situations effectively for both internal and external customers
- Focuses on customer engagement, centered around enhancing and addressing myCoke (ordering and technology platform) adoption and ordering behaviors. Provides general sales support including troubleshooting, answering questions, resolving issues, technical support, etc.
- Develops relationships with local field teams (sales and operations), delivery, and equipment services support team members to effectively serve customers and meet business needs
- Excellent written and verbal communication skills with the ability to influence others required
- Ability to demonstrate appropriate business etiquette and emotional intelligence
- Advanced problem-solving skills
- Strong planning and organizational skills
- Has advanced computer literacy with demonstrated experience keyboarding (speed and accuracy), as well as MS Office Suite
- Preferred sales experience and/or high business acumen support B2B
- This position interacts with customers, internalteammates, business partners, and various members of CCCI leadership
- High school diploma or GED
- Knowledge acquired through 1 to up to 3 years of work experience
Office Environment
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As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
CCBCC is an Equal Opportunity Employer
