Requisition ID : 214283
Posting Locations : Charlotte
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We offer great rewards , competitive pay , career advancement and growth opportunities .
Full Time Teammates are also eligible for :
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The EQS Business Systems Analyst is responsible for serving as the primary liaison between IT technical staff and business end-users. This role oversees the system and data integrity, system functionality, and usability, provides direct business user support for issue resolution; provides technical functional and requirements documentation. End-user support and training documentation performs system enhancement testing, provides regular reporting on system health, error trends, problem root cause analysis, enhancement, and update timelines. This role will also be called upon to support other departmental projects and initiatives.
Duties & Responsibilities
Monitors and corrects issues with system usability, data, and workflow reported by business users and automatic system monitoring reportsObserve problem trends on frequent issues and documents, learnings, and solutionsTracks compliance, and reports on functionality to the appropriate business partner to support business operations and to improve processesAdministers user setup, security, access, and business role assignments in accordance with internal controls and regulatory complianceAdminister Mobile device managementAdministers system functional and integration testingPrepare testing documentation and results in analyst documentsPrepare, manage and lead system process improvement, change documentation, and end-user trainingPrepares and manages system knowledge transfers, documentation, and training for continued education and new systems and softwarePrepares daily, weekly, and monthly reporting on system health, pending, in-progress enhancements, error trends, and root cause analyst; outage, upgrade schedulesWeekly technical meetings summariesProvides support to departmental projects and priorities as directed by EQS leadership.Knowledge, Skills, & Abilities
Exceptional analytical and technical problem-solving skillsHigh attention to detailExcellent written and oral communications skillsAbility to prioritize constantly changing work and tasksWide range of knowledge of IT systems (SAP, Mobility, database design, and workflow) and wide knowledge of the business process, function with the ability to draw connections, correlations between themGood, clear telephone presence and ability to translate technical information to non-technical personnel is requiredA high degree of Integrity with the ability to build and maintain cross-functional, collaborative relationships with diverse teamsMinimum Qualifications
Associate’s degree or up to 3 years of college or technical schoolKnowledge acquired through 1 to up to 3 years of work experiencePreferred Qualifications
Bachelor’s degree (4 years)IT Systems, computer programming, support, mobile systems support, business mathematics or another technical fieldWork Environment
Office Environment
As an EEO / Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. .
