Replenishment/Stocking Ambassador (Back of House)

Replenishment / Stocking Ambassador (Back of House)

Job Title : Replenishment / Stocking Ambassador

Reports To : Support Center Manager

Direct Reports : None

Key Interactions : Internal and external guests, Store Manager, Associate Store Manager (s), Lead Ambassador (s), Attraction Director

Position Overview :

The Back of House Replenishment / Stocking Ambassador will support the operational functions of the store, stockroom, and warehouse. They will adhere to all store standards throughout the daily shift, performing general stockroom duties and replenishing the sales floor. These duties include receiving, stocking, staging, shipping and transporting merchandise into and out of the stockroom or sales floor. The role is responsible for receiving, ticketing, replenishing, bi-annual physical inventory counts and maintaining visual standards and stock levels on the sales floor. The Back of House Replenishment / Stocking Ambassador will refer all duties which require manager approval to the appropriate leader on-duty. The Back of House Replenishment / Stocking Ambassador must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team.

Primary Responsibilities / Accountabilities :

• Act as a role model to the Ambassadors.
• Assist with Shipping and POS transactions, to include refunds, voids, returns, out of stocks, etc.
• Assist Front of House Ambassadors by functioning as a source of knowledge about merchandise, current stock and inventory levels via use of our inventory management system.
• Respond immediately to shipping and guest experience recovery situations using best judgement to resolve issues in accordance with guest service guidelines.
• Maintain visual standards and follow the plan-o-grams set by the Planners and Visual Merchandise Manager, under the guidance of Associate Managers.
• Ensure key items / top sellers are fully stocked throughout the business day and all sizes are represented on the sales floor.
• Complete all price changes and ticket merchandise prior to staging on sales floor.
• Assist and maintain all storage areas for maximum efficiency.
• Ensure store procedures are followed for maintaining stockroom standards and safety.
• Assist in receiving and unloading of all merchandise, visual fixtures, furniture, equipment, beverages and other supplies pertinent to business operations.
• Assist with deliveries and distribution of merchandise, supplies and materials to appropriate storage areas.
• Participates in executing the bi-annual inventory and performs scheduled inventory updating / cycle counts.
• Support Associate Managers with answering radio calls and handling guest queries.
• Any other duties as assigned by the Associate Manager(s) or Store Manager.

Educational Requirements and Experience :

Education :

Work Experience Requirements :

Additional Requirements :

Position Requirements :