What are the responsibilities and job description for the Customer Service Representative position at Cochise Stone LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their needs are met. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with ordering product.
- Resolve customer complaints and issues in a professional manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance the overall customer experience.
- Stay updated on product knowledge and company policies.
Skills
- Excellent communication skills in English; bilingual in Spanish is a plus.
- Strong customer service orientation with a focus on client satisfaction.
- Proficient phone etiquette and ability to handle calls professionally.
- Experience in customer support or client services preferred.
- Ability to work effectively in an office environment.
- Sales experience is an advantage but not required.
- Strong problem-solving skills and attention to detail.
Join our team as a Customer Service Representative and play a vital role in ensuring our customers receive the highest level of service. Your contributions will help us maintain our reputation for excellence in client support.
Job Types: Part-time, Temporary, Seasonal
Pay: $15.00 - $18.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
- No nights
- Split shift
Ability to Commute:
- Sierra Vista, AZ 85650 (Required)
Ability to Relocate:
- Sierra Vista, AZ 85650: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $18