What are the responsibilities and job description for the Hotel Front Desk Clerk/Housekeeping position at Cochran Inn & Suites, Cochran, GA?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience in a similar role preferred, but not required
- Knowledge of night audit procedures is a plus
- Familiarity with hospitality management software is beneficial
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in phone etiquette and handling phone systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of hotel operations and procedures is advantageous
- Bilingual or multilingual abilities are a plus for interacting with diverse guests
As a Front Desk Agent, you will be the first point of contact for our guests. Your exceptional customer service skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel. Join our team and be part of creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Type: Part-time
Pay: $16,000.00 - $22,000.00 per year
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- On call
Work Location: In person
Salary : $16,000 - $22,000