Family Support Specialist I/II- Health and Human Services (0425)

Nature of Work

Coconino County promotes a transformational leadership philosophy which elicits employee growth, cultivates inspiration and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Come be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.

Under direct supervision, the Family Support Specialist is responsible for providing home-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, assessments, and coordination of services/activities for overburdened families; performs related work as assigned.

Typical Duties

Family Support Specialist I :

(Illustrative Only)

• Conducts home visits virtually or in-person and assesses family needs and provides case management services, when necessary, while promoting self-sufficiency
• Utilizes child development curricula with each family and promote positive parent-child relationships
• Utilizes floor time to support play within the parent and child relationship
• Utilizes appropriate limit setting and boundaries
• Maintains necessary assessments and documentation in accordance with County and funding source requirements
• Participates in and comes prepared for weekly supervision with Program Supervisor.
• Coordinates with other community services
• Attends and participates in all scheduled Healthy Families conferences, seminars, in-service training and parent events
• Maintains all Healthy Families quality assurance standards, i.e. home visitation rate, etc.
• Participates in agency Continuous Quality Improvement activities
• Performs related duties as assigned

(Illustrative Only)

• Performs the duties of a Family Support Specialist I.
• Participates in a County, community or Healthy Families Arizona committee.
• Actively supports the Supervisor in onboarding new Family Support Specialists and mentoring with community resources, curriculum, home visiting and paperwork.
• Provides administrative support to Program Supervisor as assigned, including supporting case staffing management and chart reviews as assigned.
• Observe a Program Supervisor during weekly supervision with staff at least twice a year.
• Observe end of month completion at least twice a year.
• Remains up to date on best practices and emerging trends in home visiting programs and services.
• May be responsible for the development of additional trainings as required for the population(s) served.
• May be responsible for assigning and reviewing the work of others.
• Other duties as required by the County or the Program Supervisor.

Minimum Qualifications

Family Support Specialist I:

High school diploma and two years of work experience.

Bachelor’s degree in social work or related fields of Nursing or Early Childhood education fields and one year of experience OR Three years’ experience as a Family Support Specialist I.

If promoting from a Family Support Specialist I position, the following must be completed before promotion to the Family Support Specialist II position:"

• Completion of Healthy Families America Quick Start, Stop-Gap, 12 months Wrap-Around, FSS Foundations for Family Support Core and annual Child Abuse and Neglect Mandated Reporter and Diversity, Equity, Inclusion and Belonging trainings.

ADDITIONAL REQUIREMENTS:

Must be able to provide proof of education (i.e. High School diploma or equivalent or College degree/transcripts)

Must have a valid Arizona’s driver’s license, vehicle and have proof of a current and valid motor vehicle insurance. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.

Must be eligible and able to obtain/maintain a level 1 fingerprint clearance card.

Must be able to be certified in CPR/First Aid.

Final job offer will be contingent upon a clear pre-employment drug test.

The ideal candidate demonstrates a growth mindset, has the capacity to quickly absorb principles and practices of case management, has social skills demonstrative of empathy and support, and has intermediate Spanish speaking abilities.

This position is safety sensitive.

This position is non-exempt from overtime.

Knowledge, Skills and Abilities

• Working knowledge of:

• Child growth and development and parent-child relationships
• Challenges and needs of families in Coconino County
• Community resources and supports
• Principles and practices of case management
• Standard software applications and video conferencing platforms
• Business English, spelling and arithmetic, punctuation and grammar
• Office practices and procedures

• Skill in:
  • Social skills demonstrative of empathy and support
  • Relationship building
  • Relating to individuals who may not share basic commonality, including value system and behavior norms.
  • Interacting and communicating effectively with individuals from different cultural and socio-economic backgrounds
  • Utilizing Microsoft Office applications and web-based technologies

Ability to:

• Provide services that are strength-based and family-centered even in a chaotic and stressful family environment.
• Learn and practice basic supportive skills while maintaining personal and programmatic boundaries.
• Manage multiple priorities, illustrate attention to detail, and show evidence of being conscientious regarding strict deadlines.
• Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
• Work collaboratively within a team environment to accomplish common goals and objectives
• Perform duties with demonstrated ability to work independently in rapidly changing environments
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Employee Benefits

Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:

(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass

Elective Coverage

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability