What are the responsibilities and job description for the Customer Service Representative position at Coconut Cleaning?
Love connecting with people? Our Chandler team is looking for a fun and energetic customer service representative!
We offer a positive & collaborative work environment. If you've got excellent communication skills and are looking for a great culture, apply now!
Responsibilities
- Excellent communication and presentation skills
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through responsive and interactive communication
- Provide accurate, valid and complete information, engaging assistance when needed.
- Receive and resolve customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Presents a positive attitude throughout the course of working in a team setting
Qualifications
- High School Diploma
- Work In-Office 9-5 M/F and occasional Saturdays
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Prefer 1 year of experience of Customer Service in Call Center but not a must