What are the responsibilities and job description for the Coconut Creek Hyundai Automotive Service Advisor position at Coconut Creek Automotive?
Our Hyundai Service Department is growing rapidly and we are adding additional Services Advisors to our team.We have a great work environment, and a loyal customer base.We offer a solid pay plan and great work hours in addition to an excellent benefits package.
Service Advisors help automotive owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. The Service Advisor establishes a critical and ongoing relationship with owners.
Essential Duties and Responsibilities include the following.
- Greet customers, obtain customer and vehicle data
- Determine nature of desired service and/or complaint. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer.
- Write or type clear and precise repair instructions on the repair order for the technician
- Provide estimate for labor and parts.
- Communicate with dispatch to determine status of jobs throughout the day.
- Telephone or text customer when job is finished and discuss with him/her what was done.
- Cooperate with all other dealership personnel necessary to guarantee quality service.
- Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment.
- Be knowledgeable of the products we sell and the various warranties on them.
- Satisfy customer’s immediate service needs, use low key, high integrity methods to present additional needed services.
- Meet or exceed the sales quotas set by management.
- Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. Quality control checks substantially reduce the amount of comebacks and increase our level of customer satisfaction.
Requirements:
- CDK experience a plus.
- Previous Service Advisor experience is a plus but not needed.
- Must have excellent communication and Customer Satisfaction skills.
- General knowledge of vehicle mechanical operations.
- Professional appearance and excellent oral and written communication skills.
- Valid driver’s license and acceptable driving record.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
