Lead Outreach Specialist

Description

At Cocoon House we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention.  The Lead Outreach Specialist will work with youth experiencing homelessness ages 13-24 years old throughout Snohomish County, coordinating outreach efforts, conducting community and street outreach throughout the community and providing youth-driven, goal-based case management services as necessary. The Lead Outreach Specialist will also support in program oversight for the YYA Emergency Shelter: Hotels Program, assisting in grant compliance and general program procedures. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or identify as BIPOC and/or LGBTQ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.
 

Lead Outreach Specialist Duties & Responsibilities

Full-Time| On-site 

Wages: $24 - $25/hr 

Schedule: Flexible working hours ~8 hr per day between 9am-7pm

• Provide youth-driven case management for an average of 10-15 at-risk or homeless youth ages 12-25. 
• Network with supporting agencies, resources and the community throughout Snohomish County.
• Strong support of Outreach Programs and support of Cocoon House programs in general.
• Provide a safe and supportive environment for teens in care, promoting positive interaction, providing life skills, social skills and enrichment activities.  Provide information, referrals and support to community on phone.

• Street Outreach and Networking in Snohomish County.
  Work with Street Outreach Program Manager and other department members to provide hands-on Outreach to young people throughout Snohomish County and connect with other agencies and service providers throughout Snohomish County in order to educate on Cocoon House services and encourage referrals to our services. Help the street outreach manager, Thrive Services manager, and U-turn program manager with event planning and other community coordination. 
• Case Management
  Providing case management for an average of 10-12 youth ages 12-24 year olds throughout the Snohomish County Area. Collecting prompt and accurate data required for case management files, surveys, “youth stories”, etc .Provide aid with employment, education, housing, substance abuse, medical care, and legal needs, while working within the Positive Youth Development Framework.      
• Program Oversight
  Work closely wit the Director of Outreach, Youth Engagement Team Program Manager, and Street      Outreach Manager to support program procedures, utilizing tools an working with the data entry team to ensure that Outreach Teams are complying  with grant expectations. Meet with Outreach Case Managers and Navigator regularly about clients in high need scenarios and/or who are staying in Cocoon House shelters. Take measures to ensure that staff are actively supporting youth in their attempts to meet housing stability goals and meeting established housing connection outcomes. 
• Documentation & Communication.
   Will be available and responsive to emails and phone calls during expected  business hours. Will be held accountable for accurate reporting of business hours, mileage and services provided. Will work positively and cooperatively as part of the entire Outreach Programs team and Cocoon House agency. Will promptly communicate to the Director of Outreach regarding any gaps in meeting expectations and needed supports.

Benefits:

• Medical, Dental, and Vision health options with employer contribution
• 403(b) retirement plan with agency match
• 21 days PTO accrual in first year
• 10 agency-recognized holidays
• Multilingual pay differential opportunities
• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings
   

Requirements

Minimum Qualifications:

• Spanish speaking/bi-lingual preferred
• One year working directly with youth in a mentoring and/or case management related capacity 
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation
• Maintain professional healthy boundaries with strength-based perspective on individual youth
• Ability to assess emergencies and feel comfortable accessing emergency services. 
• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices 
• Case management including comfortable social interaction, interviewing, assessment and counseling skills
• Accurate data recording skills, and timely reporting
• Experience with grant compliance 
• Must be able to follow a flexibility, including occasional, availability outside 9am-7pm Mon-Friday (be responsive to work schedule as needed, not to exceed 40 hours a work week)
• Must be committed to anti-racist, inclusive, and equity-based work, and to incorporating the principles of trauma informed      care in their work

Physical:

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs

Salary : $24 - $25