General Manager

Are you a results-driven leader who can turn strategic plans into exceptional outcomes? Are you passionate about transforming an entire industry through operational excellence? Do you build trust through authentic leadership and have a track record of mentoring teams to their highest potential?

If so, we want to talk to you!

COCOON- Excellence in Home Remodeling

For nearly 18 years, COCOON has been transforming homes and delivering exceptional client experiences throughout the Philadelphia area. As the Philadelphia suburbs' leader in home remodeling with a team of 50 professionals, we're committed to innovation, craftsmanship, and operational excellence. Our mission is to redefine the home remodeling industry nationwide through superior processes, remarkable client experiences, and exceptional craftsmanship.

At COCOON, we have engineered a simple step-by-step approach for our customers to achieve their dreams of home renovations. Stage #1 is Architecture. Stage #2 is Interior Design where the customer relies on our team of designers to help them select the specific hard finishes for their renovations, including cabinetry, countertops, tile, flooring, hardware, plumbing and lighting fixtures, paint colors, and more.

As a top 1% company in the residential remodeling industry with approximately $20 million in annual revenue, we're looking for exceptional leadership to help us continue our growth trajectory toward becoming America’s most respected home remodeling company.

The Opportunity

The General Manager, reporting directly to the President of COCOON, is a key member of the leadership team responsible for overseeing all day-to-day business operations. This position is ideal for a kind, passionate and growth-oriented leader who can combine analytical skills with exceptional emotional intelligence to build strong relationships across the organization.

The GM will work directly with the President focusing on current-year execution while the President concentrates on the company's 3-5 year vision. You'll be responsible for Marketing, Sales, Construction Management, Design Management, Finance, and Human Resources, ensuring the company meets or exceeds its financial and operational targets.

If you're energized by the challenge of operational excellence and team leadership in a dynamic, growth-oriented environment, we want to talk with you. As we continue our mission to redefine the home remodeling industry and become the nation's leader, this is an exciting time to join our team.

https://thecocoon.com/

Essential Functions

Leadership and Team Management:

• Effectively collaborate with the President in implementing organizational vision, operational strategy, and hiring needs
• Lead and oversee the Leadership Team, providing clear direction and ensuring alignment with COCOON's vision, mission, and goals
• Build authentic relationships with team members at all levels
• Foster a high-performance culture by providing consistent mentorship, setting clear expectations, and guiding team development
• Set comprehensive goals for performance and growth with each leadership team member
• Hold leadership and management accountable for meeting set goals
• Create a culture of accountability and excellence through effective communication
• Make confident decisions and implement solutions to complex challenges
• Evaluate performance by analyzing data and metrics from multiple sources
• Develop and implement strategies to build trust, encourage ownership, and empower team members
• Establish collaborative working relationships across departments for issue resolution
• Identify key leadership development opportunities for high-potential individuals

Operations & Financial Management:

• Drive operational excellence through team development and process optimization
• Spearhead operational excellence by identifying inefficiencies and streamlining processes
• Manage and oversee the company's annual budget, ensuring effective resource allocation
• Maintain deep understanding of critical metrics
• Monitor critical financial and operational metrics and recommend solutions for improvement
• Guide weekly financial meetings with leadership to review KPIs and progress
• Finalize monthly financial statements
• Develop and track KPIs across all departments to align with company goals
• Master COCOON’s unique project flow process and drive continuous improvement

Education, Experience, and Skills Required

• Bachelor's degree required; MBA or advanced degree in business administration preferred
• 7 years of management experience with progressive leadership responsibility
• 5 years of experience as a direct supervisor hiring people and conducting reviews
• Strong financial acumen and experience managing budgets
• Track record of achieving or exceeding company goals and objectives
• Ability to work efficiently under pressure while meeting deadlines
• Strong delegation skills with good judgment on when to delegate
• Residential/commercial construction experience desired
• Excellent managerial skills and ability to lead collaboratively
• Robust financial skills including budget administration and accounting
• Experience developing strategies to support rapid growth
• Strong business acumen and exemplary work ethic

Compensation 

• Competitive compensation package ($225,000-$250,000 base plus performance bonus)
• Comprehensive benefits including medical, dental, vision, 401(k) with company match and paid time off
• Opportunity to help shape the future of a rapidly growing company
• Work directly with the President/CEO to develop your leadership skills
• Be part of a company that's redefining the residential remodeling industry
• Company-provided laptop and equipment

Personal characteristics needed to be successful in this role

Our Core Values At COCOON, our core values guide everything we do. The ideal candidate will personify these values.

• Integrity:We do what we say we'll do and operate with honesty and transparency
• Humility:We remain open to learning, growing, and being challenged
• Innovation: We continuously seek better ways to serve our clients and improve our processes
• Joy: We find fulfillment in our work and create positive experiences for our team and clients
• Intentionality: We are thoughtful and purposeful in our decisions and actions
• Organization:We maintain structure and clarity in our systems to deliver consistent results

These values are the foundation of our culture and are essential qualities we look for in all team members, especially in leadership positions.

How to Apply

• Submit an updated resume and a cover letter detailing why you would be the perfect fit for the COCOON team.
• We strongly value cover letters and consider them an essential part of your application. Your thoughtful letter helps us understand your unique fit for our team and demonstrates the communication skills vital to this leadership role.

We have a formal recruiting process and have a relationship with Zephyr Connects LLC, whom we use for the screening and hiring process. If you are selected for the next step you will get instructions from Thalia within 3 days of your submission. Everyone will be contacted.

COCOON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, COCOON complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.