What are the responsibilities and job description for the Case Manager position at Coda Search│Staffing?
**Coda Search│Staffing: Empowering Client Success**
We are seeking a highly skilled Intake Specialist to join our team. As a key member of our organization, you will be responsible for handling initial calls and inquiries from new prospecting clients seeking representation regarding potential injury claims.
Our Intake Specialists provide best-in-class service, obtaining detailed information about the incident to be reviewed by our attorneys immediately. They approach each interaction with a high degree of attention and sense of urgency to ensure the best possible outcome.
**Key Responsibilities:**
- Handle initial calls and inquiries from new prospecting clients
- Obtain detailed information about the incident
- Follow up with potential clients regarding documentation and next steps
- Assist in the sign-up process while providing an excellent client service experience
**Requirements:**
- Customer Service Experience
- Professional and empathetic telephone etiquette
- Active listening, verbal and communication skills
- Computer proficiency (Microsoft Office 365/Suite)
- Excellent written skills, spelling, punctuation and grammar
- Ability to obtain, confirm and update data entry at a high level of accuracy
- Acquire detailed and complete in-depth information
- Organizational and time-management skills
- Ability to multitask and prioritize tasks
- Ability to work within a team while handling individual responsibilities
- Adaptability, flexibility, able to perform in a dynamic working environment
