What are the responsibilities and job description for the Client Relations Specialist position at Coda Search│Staffing?
Our client is a nationally recognized law firm specializing in complex litigation, including mass tort, class actions, and commercial disputes. We are dedicated to advocating for our clients and achieving impactful legal results.
Position Overview:
We are seeking a Client Relations Specialist to join our team and serve as a key liaison between the firm and its clients. This individual will play a crucial role in maintaining strong client relationships, ensuring seamless communication, and enhancing the client experience. The ideal candidate is professional, empathetic, and highly organized, with a passion for delivering exceptional service in a legal environment.
Key Responsibilities:
- Serve as the primary point of contact for clients, addressing inquiries, providing case updates, and ensuring clear communication.
- Assist clients in understanding legal processes and timelines, maintaining transparency and trust.
- Collaborate with attorneys and legal teams to relay client concerns and facilitate efficient case management.
- Maintain and update client records in the firm’s CRM or case management system.
- Handle client intake, including gathering necessary documentation and verifying case eligibility.
- Proactively follow up with clients regarding case developments, deadlines, and required actions.
- Support client engagement efforts, including satisfaction surveys and feedback initiatives.
- Assist with conflict resolution by addressing client concerns and escalating issues when necessary.
- Ensure confidentiality and compliance with legal and ethical standards when handling client information.
Qualifications:
- Bachelor's degree preferred, or equivalent experience in client relations, customer service, or legal support.
- Prior experience in a law firm, legal services, or professional client relations role is highly desirable.
- Strong interpersonal and communication skills, with the ability to build rapport and handle sensitive client matters with discretion.
- Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and case management software.
- Ability to work both independently and collaboratively with legal teams.
Bilingual candidates are a plus, but not required.
Salary : $55,000 - $60,000
