What are the responsibilities and job description for the Customer Service Representative - Litigation Support position at Coda Search│Staffing?
As a Customer Service Representative for our litigation support team, you will play a critical role in providing exceptional service to clients seeking representation for personal injury claims. Your primary responsibilities will include handling initial calls and inquiries, obtaining detailed information about the incident, and facilitating the review process by our attorneys.
The ideal candidate will possess excellent customer service skills, professional telephone etiquette, active listening skills, and strong verbal and written communication skills. Additionally, proficiency in Microsoft Office 365/Suite, attention to detail, and organizational skills are essential for this role.
You will work closely with our attorneys to ensure seamless case intake, data entry accuracy, and follow-up with potential clients regarding documentation and next steps. If you are a motivated individual with a passion for delivering exceptional client service, we encourage you to apply.
- Key Responsibilities:
- Handle initial calls and inquiries from new clients
- Provide best-in-class service and obtain detailed information about the incident
- Facilitate the review process by our attorneys
- Ensure data entry accuracy and follow up with potential clients
We offer a dynamic working environment, opportunities for growth and development, and a competitive compensation package. If you are looking for a challenging and rewarding career opportunity, please submit your application.
