What are the responsibilities and job description for the Intake Specialist position at Coda Search│Staffing?
THREE OPENINGS
Legal Intake Specialists handle initial contacts from new clients seeking representation for potential injury claims. We provide best-in-class service, obtaining detailed information to be reviewed by our attorneys promptly. Each interaction is approached with high attention and a sense of urgency to ensure the best possible outcome.
Requirements:
The ideal candidate must possess:
- Customer Service Experience
- Professional and empathetic telephone etiquette
- Active listening, verbal and communication skills
- Computer proficiency (Microsoft Office 365/Suite)
- Excellent written skills, spelling, punctuation and grammar
- Ability to obtain, confirm and update data entry at a high level of accuracy
- Able to acquire detailed and complete in-depth information
- Organizational and time-management skills
- Able to multitask and prioritize tasks
- Able to work within a team while handling individual responsibilities
- Adaptability, flexibility, able to perform in a dynamic working environment
Desirable attributes include:
- High Volume / Fast paced Contact Center Experience
- Salesforce Experience (Litify Experience beneficial)
- Proficient using multiple software & programs (CRM, VoIP, Electronic signature)
- College Degree a Plus
- Legal Experience a Plus
- Bilingual (Spanish) a Plus
