Linkage Liaison

Description

• Coordinates the delivery of integrated care services to members, in collaboration with clinical and other staff to address the member’s needs.
• Assists members with accessing available recovery services including linkage to Medication-Assisted Treatment (MAT).  
• Performs assessments, initial diagnosis tic evaluation, Urgent Engagements and Intake Assessments in the community or in a crisis setting. 
• Assistance with diversion or stabilization in the community. 
• Provides transportation to members who require additional assessment or triage in the community. 
• Performs integrated healthcare assessment and annual assessment updates.  
• Assists in development, implementation and revision of integrated service plans; assures that services provided are specified in the integrated service plan and monitors progress toward treatment goals, crisis plans and coordinating of adult recovery teams.
• Monitors level and intensity of services contained in the members’ individual integrated service plans. 
• Assist and support members to follow through on prescribed medical interventions and diagnostic testing. 
• Inform and educate members regarding the meaning and implications of test results and prescribed interventions, as per clinic protocol.
• Assesses and addresses barriers to health.
• Obtain records, notes, reports, and consultations from primary, specialty and other providers and ensure that the information is appropriately filed in the electronic health record.
• Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals.
• Offers guidance and education related to members individual needs.
• Provides community and home-based services to members. 
• Connects members to resources within CODAC and the community to address identified health concerns.
• Review details and expectations about the referral with members.
• Provides member advocacy and attends medical appointments, as needed.
• Assists with coordination of scheduling of appointments for members.
• Attends all staff meetings and all other required meetings.
• Maintains member records in accordance with agency and funding source requirements.
• Maintains regular contact with treatment staff to inform and be informed of member’s progress and makes recommendations for continuing care.
• Performs other related duties in accordance with agency growth and changes.

Qualifications

Education:    

• Masters or Bachelor’s degree in a healthcare field and no related experience OR;
• Masters or Bachelor’s degree in a non-healthcare related field and 6 months relevant related experience OR;
• Associates’ degree in a healthcare field and 6 months related experience OR;
• Associate’s degree in a non-healthcare field and 1-year related experience OR;
• Certified Medical Assistant and 1-year related experience OR;
• Certified Peer Support Specialist and 1-year years related experience OR;
• High School diploma or General Education Equivalent (GED and 2 years related experience.

Certifications:    

• Commission Certified Care Manager (CCCM), a plus.

Additional Requirements:    

• Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle.  Driver’s license is an essential requirement for performing duties for this position.
• Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
• Must be able to work 12-hour shifts, evening, nights and weekends

Skills:    

• Bilingual a plus.
• Extensive knowledge of community resources.
• Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
• Familiarity with various ethnic and cultural groups.
• Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
• Ability to communicate effectively both orally and in writing