What are the responsibilities and job description for the ITAV HELP DESK CUSTOMER SERVICE AGENT position at Code Blue?
Benefits : Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Job description
About Code Blue
Code Blue is a full-service, enterprise technology integration and managed services provider. Our client base includes some of the largest retail brands in the world. We are especially proud to be a recommended IT vendor for Planet Fitness. All Code Blue clients benefit from our extensive background in customer relations, project management and cost containment in the delivery of technology solutions that drive measurable business value—at scale.
Code Blue’s passion is delivering complex technology solutions that offer strategic business value. Code Blue’s core values are Integrity, Service, Transparency, and Accountability. We base every business relationship on honesty—with clients, suppliers and within our team.
About the Role
Are you tired of opportunities that become stale quickly? Do you have a do whatever it takes attitude? Do you have what it takes to be a part our team?
We are looking for a Support Technician to work on site in Enfield, CT and be part of a growing team providing remote support for our clients. As part of your job responsibilities, you will be working to troubleshoot and configure things such as PCs and peripheral equipment, cameras, NVR / DVR units, TVs, network connections, amplifiers, and other low voltage items.
Applicants should be able to work within a team as well as by themselves and be self-motivated to seek out additional resolutions or troubleshooting steps from teammates and the internet when they are unsure of the next troubleshooting step to take. The ability to communicate with the team and clients is an integral part of the job and you will be expected to provide timely updates regarding the status of open issues.
Experience and skills :
Customer Service : 1 year
Help Desk Support (preferred) : 2 years
Ability to learn new skills and information at a fast pace.
At least one year preferred in each of the following areas
Experience with Windows operating systems and troubleshooting issues within the OS
Experience with Office Suite and troubleshooting issues within the environment
Experience with IP and analog camera system installation and troubleshooting a plus
Experience with AV installation and troubleshooting, including TVs and audio systems a plus
Schedule : Monday to Friday
On call
Overtime
Weekend availability
Benefits : Competitive salary
Health insurance
Dental insurance
