Business Analyst

Position: Sr. Business Analyst with Sos & Stibo Migration

Location: Houston, TX (Day one Onsite)

Job Type: C2H for 12 months

Key Objectives

• Migrate all Residential SoS to Stibo for single source of data storage
• Structure legacy SoS usable Stibo attributes
• MVP DG Workflow - Resi Franchise New Contract SoS
• MVP DG Workflow - Resi Franchise SoS Update
• MVP DG Workflow - Resi HOA SoS E2E
• DG Workflow - SLA & exception reporting
• DG Workflow - Resi SoS Continuous improvement
• Data Dictionary & Glossary
• Data Quality check & reporting
• Self-Service Eligibility Enablement

Challenges/Gap

• Alignment with CE, Market Area, Digital team on the impact of N/A the migration. Proceed with pilot and enhance the process as
• Structuring: Technical solution AWS
• Post-structuring: Identify stakeholders for post structuring review, data attribute level business rules, conduct business review & signoff on requirements
• Lack of detailed business/functional requirements and acceptance criteria in JIRA due to limited bandwidth of business product owner/SMEs.
• Obtain external stakeholder alignment and sign off business requirements
• Identify detailed reporting roadmap
• Scope out reporting requirements and avoid duplicated effort between DG and eligibility dashboard

BA can help resolve below gaps:

• Document Stibo data mapping, business rules
• Requirement/Acceptance criteria documentation for post structuring review process after GenAl model completes data extraction
• Participate in internal grooming & with external stakeholders
• Lucidchart process flow and wireframe creation/updates
• Transform high level business requirements/process flows and end user input to detailed requirements with acceptance criterial
• Review with BPO/DPO/Stakeholders for sign off
• Work with Catherine to define Self-service required attributes & rules in Stibo and MAS for resi customers for each priority self-service use cases
• Confirm rules with other end users IVR, Knowledge
• Document proactive report requirements
• Bridge Functional/Technical grooming between DG and Self-service team
• Requirement/Acceptance criteria documentation