Client Relationship Coordinator

About CodeBlue Technology

CodeBlue Technology is a technology services and solutions company with locations in central and eastern Virginia. Comprised of Voice, Data, Networking, Security and Managed Services offerings, CodeBlue is the go-to source of small and medium sized businesses for outsourcing their IT needs.

Our mission is to provide valuable technical solutions with unbeatable customer support. Our team consists of engineers, technicians and consultants that create and deliver tailored technical solutions to multiple industries and businesses. Celebrating over 20 years of continuous growth, CodeBlue is focused on optimizing our customer’s business with thoughtful solutions and positively memorable support.

Job Description

Building relationships is your passion! You are a customer advocate, driven to bring your value to each relationship. You are excited about the opportunity to innovate; bring awareness to new offerings and services and continue to drive new levels of efficiency in each business. As a Client Relationship Coordinator, you will be part of an integrated sales team, setting schedules and setting the pace for CodeBlue Technology sales reps. You will be responsible for:

• Opportunities to connect between clients and account managers
• Assisting CodeBlue’s solutions consultants with strategy
• Fostering growth and trust through frequent touch points and customer engagement
• Attaining and maintaining set customer satisfaction metric goals

What you’ll be doing

• Learning the ins and outs of business development with solutions professionals
• Participating in the qualification of solutions and service within CodeBlue’s 400 customer base
• Providing scheduling and coordination to your assigned customers to your account manager
• Work directly with solutions and service to assist customers in getting their questions answered
• Realize and accommodate existing customer opportunity for growth through monthly checkpoint’s
• Collaborate with account managers and solutions consultants to set the pace for customer on-boarding
• Maintain a stellar relationship with peers and the sales team from assigned base.

Job Qualifications:

• The best candidates will have experience in B2B sales with a strong work ethic for customer service.
• They will work directly with our account managers to deliver CodeBlue’s signature customer service.
• A technical background is helpful but not required. As you will be working with a host of technical products and services.
• Cloud application platforms, data security applications, networking hardware and software, premise access control and cameras are all a daily occurrence in a CRC’s work.
• Fielding customer questions, advocacy for customer technical support, and organizing consultation with account managers is your primary focus.
• CodeBlue’s CRC’s are exposed to Technical Solution creation and development, which leads many paths forward in career development. From inside sales to outside sales, sales engineering and management. This is a great opportunity to learn and grow in your technology path