What are the responsibilities and job description for the Cust Contract Admin position at CodeForce360?
Essential Responsibilities :
- Working closely with Sales, Contracts and Implementation / Service teams on pre and post-deal asset / deal change requests for Dispensing Customer Orders
- Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
- Process and coordinate all Lease Buyout Requests activities – system termination, RMA pick up and Cash Application
- Analyze and process all executed Assignment Agreements based on revenue recognition rules
- Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities
- Review and release contract Customer Order Credits for compliance
- Manage Cancelled Sales Order requests – escalation for approval, processing of transactions
- Manage Equipment Confirmation transactions related to revenue recognition
- Provide support for all Dispensing RMA requests
- Manage incoming RMA requests for strategy, creation, processing and validation
- Analyze data according to RMA protocol and provide results to Sales
- Coordinate and create de-implementation timelines
- Collaborate with logistics regarding physical pick up of equipment
- Data Analysis to identify the population of contracts that require manual termination related to returns
- Escalate exception return requests for approval
- Communicate and properly set the expectation of when billing will cease for a return order
- Support Field and Logistics with processing Move Forms (Review assets, Ensure site relationship, Submission)
- Create quotes for reimplementation as needed for moves
- Process Assignments
Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following :
