What are the responsibilities and job description for the Sales - Customer Service Representative position at Codeforce360?
Summary
Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and / or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
Temp to hire.
CSR duties include working orders w / vendors, getting quotes, calling to check on orders, etc. See full job duties below.
Customer service skills required.
Computer skills needed.
Steel toe shoes with internal metatarsals are required.
Position Summary :
Client's Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Client's customers by purchasing products, goods and materials (stock and / or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
Essential Job Duties and Responsibilities :
Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and / or non-stock, or spot buy) are met and in alignment with Client's purchasing strategies.
Review and approve assigned inventory forecasts produced by Client's inventory management or other Enterprise Resource Planning application.
Review and approve daily replenishment recommendations produced by Client's inventory management or other Enterprise Resource Planning application.
Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
Place purchase requisitions and vendor purchase orders.
Research, assess, and make recommendations for vendors and / or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and / or replacement items.
Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
Communicate with vendors to resolve problems with timeliness and product quality.
Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
Research and resolve account payables nonconformance with suppliers.
Identify opportunities for and document customer cost savings.
Produce customer KPI measurement data.
Follow all Client and customer Standard Operating Procedures.
Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
Perform other duties as assigned.
Job Qualifications :
High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred.
1 years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes :
Excellent customer service.
Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
Mathematical aptitude for basic calculations.
Self-starter with the ability to work independently.
Strong attention to detail and accuracy.
Demonstrated strong attention to detail, organizational and execution skills.
Proficiency with MS-Office products.
Strong verbal and written communication skills.
May be required to occasionally lift and / or move up to 25 pounds." style="font-family : Lato, Arial, sans-serif; width : 100%;">
Hours : Mon-Fri, 6 : 30AM-3 : 00PM or 7 : 00AM-3 : 30PM. Some flexibility with hours.
Temp to hire.
CSR duties include working orders w / vendors, getting quotes, calling to check on orders, etc. See full job duties below.
Customer service skills required.
Computer skills needed.
Steel toe shoes with internal metatarsals are required.
Roles & Responsibilities
Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and / or non-stock, or spot buy) are met and in alignment with purchasing strategies.
Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.
Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
Place purchase requisitions and vendor purchase orders.
Research, assess, and make recommendations for vendors and / or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and / or replacement items.
Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required
Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
Communicate with vendors to resolve problems with timeliness and product quality.
Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
Research and resolve account payables nonconformance with suppliers.
Identify opportunities for and document customer cost savings.
Produce customer KPI measurement data.
Follow all Client and customer Standard Operating Procedures.
Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
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