What are the responsibilities and job description for the Data Center Support Technician position at Codero?
About Us
Patmos Hosting is the leading provider of censorship-resistant, high-density, and scalable technology solutions. We offer a range of services including cloud solutions, AI compute services, secure hosting options, and custom software solutions. Our mission is to provide freedom as a service, ensuring that our clients' digital presences are reliable, secure, and scalable. We ensure our clients freedom through verticalization of multiple services and owning our data centers down to the dirt. We pride ourselves on our values of freedom, humility, simplicity, and grit - with a strong focus on customer satisfaction and innovation.
The Opportunity
We are currently seeking multiple Data Center Support Technicians to enhance our dynamic team. You will be directly responsible for the execution of our crucial tech operations. Your role will be crucial in diagnosing and troubleshooting issues relating to servers, and network connections, and maintaining the safety and integrity of our data center.
Compensation and Location:
Patmos is an equal-opportunity employer. Patmos is a proud member of the Catholic Benefits Association offering employee benefits that promote the dignity of the human person, the dignity of work, and the common good.
We look forward to meeting our future Data Center Support Technicians.
The Patmos Team
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits
Patmos Hosting is the leading provider of censorship-resistant, high-density, and scalable technology solutions. We offer a range of services including cloud solutions, AI compute services, secure hosting options, and custom software solutions. Our mission is to provide freedom as a service, ensuring that our clients' digital presences are reliable, secure, and scalable. We ensure our clients freedom through verticalization of multiple services and owning our data centers down to the dirt. We pride ourselves on our values of freedom, humility, simplicity, and grit - with a strong focus on customer satisfaction and innovation.
The Opportunity
We are currently seeking multiple Data Center Support Technicians to enhance our dynamic team. You will be directly responsible for the execution of our crucial tech operations. Your role will be crucial in diagnosing and troubleshooting issues relating to servers, and network connections, and maintaining the safety and integrity of our data center.
Compensation and Location:
- This position is strictly on-site only (Kansas City).
- $45-55K ANNUALLY depending on experience.
- Paid intern-level opportunities available.
- Monitor all business-critical systems and escalate issues accordingly.
- Operate and maintain data center infrastructure as per predefined protocols.
- Gather necessary data for issue replication, problem determination, and/or escalation administration.
- Perform installation, maintenance, and troubleshooting tasks for server hardware and network devices.
- Ability to troubleshoot reported problems with hardware, software, OS, applications, and device compatibility.
- Act as the first point of contact for network issues, implementing effective solutions.
- Update and maintain accurate data center logs and documentation.
- Collaborate with team members to ensure the overall security and reliability of our data center environment.
- Answer phone calls, live chats, and emails from clients requesting technical assistance and support.
- Experience in the hosting industry or cloud service providers preferred, but not required. Non-work-related personal experience will be considered in the interview process.
- Strong understanding of data centers, servers, networking, and virtualization technologies.
- Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or cloud service providers.
- Troubleshoot operating system issues including the file system, disk management, and RAID technologies.
- Understanding of networking technologies such as firewalls, TCP, DNS, DHCP, and SSL.
- Understanding of most basic system administration tools and procedures, for example, BASH, MySQL, IIS, Apache, Plesk, cPanel, and web control panels, and ability to use backup programs, verify disk integrity, and maintain system files (groups, hosts, aliases)
- Experience racking, stacking, and administrating Linux and Windows-based systems.
- Working knowledge of backup system concepts and operations preferred
- Ability to locate, review, and interpret server error and audit logs.
- Proven experience with systems diagnostics and troubleshooting.
- Excellent problem-solving and technical communication skills.
- Certifications such as CompTIA Network , Microsoft Certified: Azure Data Engineer Associate, or similar
- Experience with cloud platforms like Amazon AWS, Google Cloud, or Microsoft Azure.
- Working knowledge of Linux/Unix systems usage.
- Ability to handle physically strenuous tasks, including lifting heavy equipment.
- Flexibility to work in shifts, as data center operations run round the clock.
- Expertise in one or more of the following: Java, JavaScript, Perl, Python, HTML, HTML5, XML, PHP
- PTO available
- 401k match (4%)
- Health, Dental, & Vision insurance
- Generous parental leave, baby bonuses, marital bonuses, and other family-friendly benefits
Patmos is an equal-opportunity employer. Patmos is a proud member of the Catholic Benefits Association offering employee benefits that promote the dignity of the human person, the dignity of work, and the common good.
We look forward to meeting our future Data Center Support Technicians.
The Patmos Team
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Dental Insurance
- Health Insurance
- Paid time off
- Vision Insurance
- 10-hour shift
- 8-hour shift
- Evening shift
- Holidays
- Night shift
- On call
- Overnight shift
- Overtime
- Kansas City, MO 64106 (REQUIRED)
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Kansas City, MO 64106 (REQUIRED)
- Kansas City, MO 64106: Relocate before starting work (REQUIRED)
Salary : $45,000 - $55,000