What are the responsibilities and job description for the Cloud Contact Center Engineer / NiceCXone experience required position at Codeworks IT Careers?
Codeworks is a locally owned and operated IT Services firm in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Our direct client is looking for an experienced software developer with Nice InContact CXone professional experience to join their team on a long term 12 month project. In this role, this individual will be working in a technical lead role working with cross-functional teams and business teams to support and implement complex agency contact center solutions. The hiring manager is looking for an Engineer to code on the NICE CXone platform.
The ideal candidate will have the following skills:
About CODEWORKS:
Headquartered in Milwaukee, WI with an additional office in Madison, WI—Codeworks has more than 20 years of experience successfully serving Fortune 1000 companies in Wisconsin, as well as, our client's national locations. Our Recruiting team consists of highly skilled Talent Specialists skilled at evaluating, advising, and connecting IT professionals with new career opportunities that facilitate career growth. Every year since 2007, Codeworks has been recognized by Inc. Magazine as one of the fastest growing private companies in the US.
At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Our direct client is looking for an experienced software developer with Nice InContact CXone professional experience to join their team on a long term 12 month project. In this role, this individual will be working in a technical lead role working with cross-functional teams and business teams to support and implement complex agency contact center solutions. The hiring manager is looking for an Engineer to code on the NICE CXone platform.
The ideal candidate will have the following skills:
- Professional knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
- NICE CXOne Studio experience [3 years of experience preferred]
- Ability to program in one or more of the following software languages: C#, C , Java, JavaScript, Python [4 years of experience preferred]
- Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Base knowledge of intersystem networking, and data traffic flow between components.
- Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application such as Salesforce or Microsoft Dynamics is a plus.
About CODEWORKS:
Headquartered in Milwaukee, WI with an additional office in Madison, WI—Codeworks has more than 20 years of experience successfully serving Fortune 1000 companies in Wisconsin, as well as, our client's national locations. Our Recruiting team consists of highly skilled Talent Specialists skilled at evaluating, advising, and connecting IT professionals with new career opportunities that facilitate career growth. Every year since 2007, Codeworks has been recognized by Inc. Magazine as one of the fastest growing private companies in the US.
At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
