What are the responsibilities and job description for the Operations Director position at Coding With Kids?
If you think you are the right match for the following opportunity, apply after reading the complete description.
Coding with Kids is on a mission to bring children the highest quality coding education, no matter where they are on the planet. Every child deserves an opportunity to learn these 21st-century skills that will open up a multitude of job opportunities in the future. Are you ready to have a huge impact on this mission by managing and optimizing the daily operations of our international coding academy?
Coding with Kids is seeking an experienced individual with a strong background in leading efficient operations in education, tech, or a corporate setting to join our team as an Operations Director. Computer programming is not required; however, experience with STEM and technology is important.
This job is not for the faint of heart. The people on our team are passionate about what we do and they go above and beyond in the name of kids every single day. Our goal is to have in-person programming in every major metro area in the United States and provide access to online instruction to students all over the world. The person we hire is aligned with this mission and ready to lead this work from the operations side.
You will be responsible for not only the efficient and effective leadership of what is listed below but also for scaling this work as we grow as a company :
- Daily Operations : Ensure the smooth running of classes for our 3000 students from across the United States and the world on a daily basis.
- Customer service : Lead a team of operations coordinators and customer support agents in ensuring a customer-focused lens and bias towards eliminating friction points and elevating service.
- Class Schedule Creation & Management : Develop and maintain an optimized schedule for our 700 online & in-person classes, ensure availability of continuous classes for registration, and closely monitor class capacity for a strong student-to-instructor ratio.
- Instructor Scheduling : Creation of a strategic scheduling plan for our 200 online and in-person instructors based on key performance indicators, availability, and teaching specialty.
- Team leadership : Lead and grow our operations team as we scale the business.
Work location : Preferred is our HQ office in Redmond, WA. Remote is possible.
To apply, please email your resume to bigjobs@codingwithkids.com
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