What are the responsibilities and job description for the Genesys Architect position at Codinix Technologies Inc.?
Job Details
Job description
- Extensive experience in Genesys CX functionality, optimizing IVR, skill-based routing, queue management, and seamless agent desktop integration.
- Strong analytical skills with the ability to interpret data, identify trends, and implement effective solutions using Intent Analyzer and other advanced tools.
- Expertise in creating omnichannel experiences by integrating multiple digital communication channels.
- In-depth knowledge of telephony systems, enterprise data integration, IVR flow design, and optimization, with a focus on implementing efficient knowledge management and self-service solutions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
