What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE I position at CODMAN SQUARE HEALTH CENTER INC?
Job Details
Job Location
Codman Square Health Center - Dorchester, MA
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Job Category
Health Care
Description
Primary Responsibilities :
- Responsible for welcoming all patients by smiling and establishing eye contact with patients.
- Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.
- Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and 'arriving' patients for their appointments in the EHR.
- Responsible for explaining to patients / parents / guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)
- Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).
- Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.
- Responsible for assisting patients with appointment scheduling - whether within or across Codman Square Health Center departments.
- Responsible for promoting Patient Portal.
- Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.
- Responsible for performing patient pre-registration.
- Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
- Responsible for coordinating transfer of patients from clinics and Urgent Care.
- Responsible for effectively managing in basket patient related messages in timely manner.
- Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.
- Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information.
- Must meet service level expectations and identified key performance indicators.
- Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations
- Ensure workstation, patient waiting room and common areas are kept clean.
- Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients' inquires and concerns.
- Must attend staff meetings and training, as needed
Other duties as assigned
Qualifications
Qualifications and Skills :
