What are the responsibilities and job description for the Home Services Dispatcher position at Cody & Sons Plumbing, Heating & Air?
Job Description
About Us
Cody & Sons Plumbing, Heating & Air has served Dallas and surrounding areas with exceptional plumbing and HVAC services for generations. We’re looking for an experienced Dispatcher to join our team who can efficiently manage schedules and resources while ensuring outstanding customer service.
Job Summary
As a Dispatcher, you will be a critical part of our contact center team, managing daily scheduling and communication between technicians and customers. The ideal candidate has experience in the trades industry, proficiency with ServiceTitan software, and preferably Dispatch Pro experience.
Key Responsibilities
At Cody & Sons, we value reliability, teamwork, respect, and integrity in everything we do. As a family-owned company, we care deeply about our employees and their success. Join our team and be part of a company where your skills and contributions truly matter.
How To Apply
If you’re an experienced dispatcher with a trade background and ServiceTitan expertise, we’d love to hear from you! Submit your application today through ZipRecruiter or email your resume to robin@codyandsons.com.
Company Description
Our mission at Cody & Sons is to be recognized as a leader in our industry by providing outstanding plumbing, heating, and air services to our family of customers. We let compassion, integrity, and respect guide our company, and always exceed our customers’ expectations by providing outstanding problem-solving and reliability. We maintain a Team Cody & Sons concept and always look for ways to improve by providing our team with the training and tools to allow them to give their best as they pursue this rewarding, yet challenging career.
Our mission at Cody & Sons is to be recognized as a leader in our industry by providing outstanding plumbing, heating, and air services to our family of customers. We let compassion, integrity, and respect guide our company, and always exceed our customers’ expectations by providing outstanding problem-solving and reliability. We maintain a Team Cody & Sons concept and always look for ways to improve by providing our team with the training and tools to allow them to give their best as they pursue this rewarding, yet challenging career.
About Us
Cody & Sons Plumbing, Heating & Air has served Dallas and surrounding areas with exceptional plumbing and HVAC services for generations. We’re looking for an experienced Dispatcher to join our team who can efficiently manage schedules and resources while ensuring outstanding customer service.
Job Summary
As a Dispatcher, you will be a critical part of our contact center team, managing daily scheduling and communication between technicians and customers. The ideal candidate has experience in the trades industry, proficiency with ServiceTitan software, and preferably Dispatch Pro experience.
Key Responsibilities
- Schedule and Dispatch Technicians: Coordinate service calls and manage scheduling changes to optimize technician efficiency.
- Monitor Service Calls: Track job progress, ensure timely updates, and communicate any delays to customers.
- Customer Communication: Provide outstanding service by informing customers and promptly addressing their concerns.
- Team Collaboration: Work closely with technicians, customer service representatives, and management to maintain smooth operations.
- ServiceTitan Expertise: Utilize ServiceTitan software to accurately schedule, track, and document all service activities.
- Data Management: Ensure all service call information is recorded correctly for billing and reporting purposes.
- CSR Support: backup customer service support may be required.
- Required:
- Experience in dispatching within the trades industry (plumbing, HVAC, electrical, or similar).
- Proficiency in ServiceTitan or similar software.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal abilities.
- Ability to remain calm and efficient in high-pressure situations.
- Preferred:
- ServiceTitan Dispatch Pro experience.
- Familiarity with Dallas-area geography.
- Customer service experience with a focus on problem-solving.
- Competitive pay based on experience.
- Comprehensive benefits, including health insurance, retirement plans, and paid time off.
- Opportunities for professional growth and training.
- A collaborative and supportive work environment.
At Cody & Sons, we value reliability, teamwork, respect, and integrity in everything we do. As a family-owned company, we care deeply about our employees and their success. Join our team and be part of a company where your skills and contributions truly matter.
How To Apply
If you’re an experienced dispatcher with a trade background and ServiceTitan expertise, we’d love to hear from you! Submit your application today through ZipRecruiter or email your resume to robin@codyandsons.com.
Company Description
Our mission at Cody & Sons is to be recognized as a leader in our industry by providing outstanding plumbing, heating, and air services to our family of customers. We let compassion, integrity, and respect guide our company, and always exceed our customers’ expectations by providing outstanding problem-solving and reliability. We maintain a Team Cody & Sons concept and always look for ways to improve by providing our team with the training and tools to allow them to give their best as they pursue this rewarding, yet challenging career.
Our mission at Cody & Sons is to be recognized as a leader in our industry by providing outstanding plumbing, heating, and air services to our family of customers. We let compassion, integrity, and respect guide our company, and always exceed our customers’ expectations by providing outstanding problem-solving and reliability. We maintain a Team Cody & Sons concept and always look for ways to improve by providing our team with the training and tools to allow them to give their best as they pursue this rewarding, yet challenging career.