General Store Manager

Responsibilities & Essential Functions:

Store Manager Training and Development:

• Learns and demonstrates competence of all functional business components (point of sale systems, kitchen, car wash, back office systems, etc.)
• Successfully completes all requirements of the Store Manager Training Program
• Successfully completes a Store Walk with District and Regional Manager
• Completes a “meet and greet” at the corporate office of all key Senior Leadership and support partners
• Maintains professional communication and demeanor with vendors, team members and guests.

Implement marketing plans and company strategies to improve sales

• Ensures timely and accurate execution of all store-level elements of promotions
• Manage and control fuels, merchandise inventory level and maintaining efficient inventory turns
• Accept price downloads regularly or as needed, immediately notifies Pricebook Department of pricing errors
• Monitor fuel management including pricing and environmental compliance
• Implement and maintain store sets and planograms
• Maintain awareness of local market and current trends to report new opportunities

Workforce Management and Development

• Staff store and conduct orientation for new employees
• Provide training for new and on-going training for existing employees
• Conduct periodical employee reviews
• Provide a safe working environment
• Maintain employee time management, pay related issues, benefits and serve as liaison between staff and corporate office

Customer service

• Ensure that customer expectations are met or exceeds company standards
• Address customer issues in a timely manner according to company guidelines
• Ensure that store is clean, keeping everyone’s safety in mind; responding quickly and decisively to store emergencies
• Notify corporate office and governmental regulatory agencies of crisis situations within the store premises

Maintain appropriate control of retail assets and periodic cash audits

• Implement Loss Prevention measures according to company policy
• Complete daily, weekly, monthly and annual reports in a timely manner

• All other duties as assigned