IT Systems Technician I

Description

SUMMARY:

Installs, modifies, and makes repairs to the hardware and software of all managed IT systems including telephone, network switches, routers, appliances, servers, and workstations. The IT Systems Technician will provide technical assistance and training to system users as needed.

RESPONSIBILITIES:

• Identify and make decisions to solve systems and network problems regarding high priority issues such as when users are unable to use computer systems.
• Diagnose and repair IT systems hardware and software failures.
• Provide technical assistance and training to system users.
• Configure and monitor data backups, ensuring that all data is being backed up.
• Set-up, maintain, and monitor IT systems devices including telephone equipment, network switches, routers, appliances, servers, and workstations.
• Keep IT Director apprised of projects being worked on and their status, unusual systems events, security breaches, dissatisfied systems users, and all other non-routine activities that warrant the attention of management.
• Answer help desk calls and escalate if necessary.
• Other projects and duties as assigned

Qualifications

QUALIFICATIONS

Education/Experience:

• Must be able to obtain a Coeur d'Alene tribal gaming license.
• High school diploma or equivalent is required.
• Previous direct and phone customer service experience preferred
• Previous hotel, casino, and restaurant business computer systems experience preferred.

Skills/Knowledge:

• Knowledge of hardware maintenance, cabling, switches, routers, and firewalls preferred.
• Must work well in a team environment.
• Ability to manage conflict and influence outcomes preferred.
• Must be able to multitask.
• Excellent verbal and written communication skills required.
• Must be able to maintain and present a professional and courteous demeanor towards vendors, co-workers, systems users, and guests at all times.
• Excellent organization skills required.
• Strong problem solving skills required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, an/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to perform repetitious activities; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally push, pull, twist, stand, walk, and reach above shoulder height. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.

Salary : $18