Spa Attendant

Description

SUMMARY:

The Spa Attendant works in Spa Ssakwa’q’n ensuring the needs of all Guests are met with efficiency while delivering Welcome Home service.  The Spa Attendant is responsible for maintaining an atmosphere in the spa that includes cleanliness, elegance, relaxation and the Coeur d’Alene Casino Resort Hotel experience of Tribal Hospitality.             

RESPONSIBILITIES:

• Explain all spa protocols and procedures to guests.
• Lead all guests on tours through the facility, describing spa offerings and their benefits.
• Serve beverages and miscellaneous items to guests. 
• Oversee guest’s treatment schedules, ensuring services are started on time. 
• Maintain cleanliness of the spa facility, including the restrooms and relaxation lounge, by performing necessary housekeeping duties. 
• Assist treatment providers in preparing treatment products and supplies.
• Inform Spa Front Desk Lead of all supplies that need to be ordered.
• Conduct inventory of products and supplies. 
• Attend all meetings, trainings, and workshops as required by the Spa Director.
• Other projects and duties as assigned. 

Qualifications

QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent preferred. 
• Six months previous customer service experience required. 
• Must be 19 years of age or older.

Skills/Knowledge:

• Must have an excellent attendance history free of no call/no show policy violations.
• Strong multitasking skills required. 
• Excellent customer service skills required. 
• Must have a strong understanding/knowledge base of the spa industry, services, and products. 
• Excellent written and verbal communication skills required. 
• Must be able to pay attention to details. 
• Basic computer skills required. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a medium strength category position.  A person working in this position will exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.  While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitive activities; stand stationary in one area for up to 8 hours per day; push; stoop; crouch; pull; sit; twist; and reach above shoulder height; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. This position will require the individual to work a variety of shifts, often within the same work week, and may require overtime as necessary to fulfill priority tasks.

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants

Salary : $16