Spa Receptionist

Description

SUMMARY:

The Spa Receptionist will be responsible for answering incoming calls and greeting all spa guests and assisting them with requests or services. 

RESPONSIBILITIES:

• Greet each guest warmly on telephone and upon entering and exiting the spa, using their preferred names on a regular basis.
• Schedule services for individuals and large groups utilizing the spa reservations software system.
• Promote and recommend spa products and services, up selling when appropriate. 
• Operate the spa POS system to process cash and credit card transactions, ensuring that all transactions and the ending bank are accurate.
• Courteously and expediently accommodate all guest requests and follow up to ensure completion of request. 
• Handle guest complaints and questions, ensuring guest satisfaction. 
• Provide treatment providers with an accurate daily schedule throughout their shift, notifying providers when the clients arrive. 
• Set up workstations with necessary supplies, ensuring cleanliness is maintained throughout the shift. 
• Complete appropriate paperwork accurately.
• Notify spa management of all maintenance needs. 
• Attend all meetings, trainings, and workshops as required by the Spa Director.
• Other projects and duties as assigned. 

Qualifications

QUALIFICATIONS

Education/Experience:

• Six months previous cashier and customer service experience required. 
• Six months previous phone and/or reception experience required, one year preferred.
• Six months previous experience with “Open Course” software booking system preferred.

Skills/Knowledge:

• Must have an excellent attendance history free of no call/no show policy violations.
• Must have a typing speed of 35 AWPM.
• Cashiering skills preferred.
• Must work well with minimal supervision. 
• Must have excellent customer service skills, including the ability to remain calm and courteous under pressure.
• Knowledge of Microsoft Word, Excel, and the windows operating platform required.
• Strong organizational skills required.  
• Excellent customer service skills required. 
• Strong written and verbal communication skills required. 
• Basic math skills required. 
• Strong multitasking skills required. 
• Basic problem solving skills required. 
• Strong attention to detail required. 
• Must be able to work well in a team environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a medium strength category position.  A person working in this position will exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.  While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitive activities; stand stationary in one area for up to 8 hours per day; push; stoop; crouch; pull; sit; twist; and reach above shoulder height; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. This position will require the individual to work a variety of shifts, often within the same work week, and may require overtime as necessary to fulfill priority tasks.

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants

Salary : $16