Sales Associate (Part-Time/As Needed)

Under supervision, the Sales Associates (part-time/as needed) are responsible for fulfilling the FAMSF Museum Store mission statement; in particular, to educate and serve a varied audience and to provide exceptional customer service, creating a positive experience for Museum visitors by keeping informed about products offered for sale and promoting the Museums’ activities and programs. Processes sales transactions, stocks inventory, maintains displays, and keeps stores clean, neat, and organized. Upholds all Museum Stores Policies and procedures at all times, and possesses an understanding of museum store products. Contributes to a positive work environment and performs other duties as assigned.

Typical Duties and Responsibilities:

• Greets and courteously offers assistance to all customers. Actively sells and offers assistance to customers using the FAMSF Approach. Achieves and/or exceeds weekly, monthly, and annual sales and product goals.
• Takes initiative to learn about all products and recognizes customer cues in order to assess their needs and enhance their museum experience through delivering product knowledge and suggestions to attain sales.
• Prepares the store for opening by counting cash drawers, ensuring POS equipment is properly working. Replenishes supplies, bags, and materials at each cash wrap. Maintains a neat and orderly POS station.
• Accurately rings all purchases and collects payment, ensuring all customers have a quick and efficient cash wrap experience while following museum guidelines. Accurately opens and closes cash tills.
• Maintains orderly display of goods per visual standards. Restocks merchandise by bringing product from the stockroom onto the sales floor throughout the day.
• Closes stores by reconciling cash drawers with sales and tender figures. Recovers stores by restocking and returning all merchandise to its proper place and ensuring visual standards are maintained.
• Responds to customer questions and concerns in a positive and solution driven manner. Takes phone and special orders and assists with customer holds, online store fulfillment, store pick-ups and other customer service needs as required. Assists with packing and shipping as assigned.
• Assists with receiving and unpacking shipments and deliveries, ticketing merchandise, placing protective jackets on books, rolling posters, and shrink wrapping products as required.
• Sells, supports, and communicates all museum store initiatives, memberships and promotions to customers. Educates and promotes current and upcoming exhibitions to all visitors. Captures emails from customers and actively promotes museum programs such as store special events and educational events.
• Vigilantly protects merchandise and monies from theft or damage through quality engagement and immediately brings to the attention of the supervisor any potential loss prevention issues, whether caused by internal staff or external visitors.
• Maintains cleanliness of store. Dusts and cleans cash wrap, display shelves, and displays throughout the day. Responsible for maintaining bags, register tape, tissue, bookmarks, and all cash wrap necessities in an organized and neat manner daily.
• Works in any store location as assigned, including the museum store, the special exhibition store, the stockrooms, and the Egbert warehouse.

• Performs other duties as assigned.

Schedule:

• Expected start date of May 8th (9a-12p)
• Availability must include weekends, holidays, and some evenings.
• Saturday-Sunday, Tuesday-Thursday availability preferred.
• Scheduled shift times are 9:30am-5:30pm, 11:00am-4:30pm, 11:00am-5:30pm, 9:30am-1:30pm, & 1:30pam-5:30pm.
• There are three paid training shifts upon hire and will be scheduled during first two weeks of employment Wednesday, Thursday and Friday 11:00am-4:30pm.
• Schedules are posted 7-14 days in advance.

• Hours fluctuate between 10-19 hours a week depending availability and business needs.

Minimum Qualifications:

Education: Completion of a high school degree.

Work Experience: Minimum of two years work experience in a retail environment.

Skills and Abilities:

• Demonstrated punctuality and dependability.

• Superior customer service and selling skills required.
• Must be a team player and be able to work quickly and courteously with customers, colleagues, volunteers, and the general public.
• Must have a positive attitude and approach and be able to follow policies, procedures and instructions in an efficient and cooperative manner.
• Excellent working familiarity with electronic cash registers, computers, computerized inventory systems, manual credit card machines, automated credit/debit card and EMV machines, and telephone answering systems.
• Strong mathematical skills and aptitude are necessary to facilitate accurate record-keeping and inventory management.
• Initiative is required to pinpoint existing problems and solve them.
• Must be capable of pulling, pushing, lifting, bending, squatting, and carrying up to 70 pounds; considerable physical effort may be required, including twisting and reaching. Repetitive motions may be required.

• Must be able to work on wood and/or stone floors and stand and walk throughout the work day/ week.

COFAM is committed to advancing career opportunities for a diverse pool of qualified and capable talent, centering equity and inclusion across all aspects of our recruitment strategy.

The pay rate for this position is $20.00 per hour. There are NO benefits associated with this position.

Application Deadline: Sunday, March 31, 2024

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HumanResources@famsf.org.

We recommend all new COFAM employees be vaccinated against COVID-19 but this is no longer a requirement of employment. Please contact humanresources@famsf.org with any questions.

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COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.A

Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.