Coffee Shop/Bakery Manager and Roaster

A subsidiary of PA Inclusive, Coffee Inclusive is a community Coffee business and a place of employment for everyone, including people with diverse abilities. All staff will be paid competitive wages as baristas and servers. We are adding Bake Inclusive into Coffee Inclusive to help provide more job opportunities to people with diverse abilities. To support the growth of the organization, we are seeking a highly motivated and experienced individual to join our team as a Bakery Manager.

Description:

The Coffee Shop/Bakery Manager & Roaster will lead this incredibly inclusive business. The Manager/Roaster will report to the Director of Development, Marketing & Business Operation (Coffee Inclusive) and fulfill all aspects of a Coffee Shop/Bakery Manager & Roaster in accordance with the vision and mission of Coffee Inclusive. The ideal candidate will be responsible for overseeing the day-to-day operations of our coffee roasting, bakery and coffee shop in collaboration with and under the supervision of the Director of Development, Marketing & Business Operation (Coffee Inclusive), ensuring exceptional customer service, managing staff, and maximizing profitability. The Coffee Shop/Bakery Manager & Roaster will promote kindness and inclusion in addition to promoting coffee sales and baked goods consumption by educating customers; selling coffee, baked goods and merchandise; in addition to preparing and serving a variety of breakfast & lunch menus, coffee/tea drinks, along with pastries and other menu items

Job Duties:

• Oversee coffee roasting operations, including sourcing, roasting, and blending beans to ensure quality and consistency.
• Manage daily roasting schedules to meet demand and inventory needs, maintain roasting logs.
• Develop and refine roasting profiles to enhance flavor and quality.
• Monitor roasting curves and adjust parameters as needed.
• Operate, monitor and maintain roasting equipment to ensure consistent roasting profiles.
• Educate staff and customers on coffee origins, roasting techniques, and flavor profiles.
• Develop and implement quality control measures for roasted coffee.
• Ensure proper storage and freshness off roasted coffee beans.
• Contact businesses for potential contracts of coffee sales.
• Collaborate with the marketing and sales teams to develop new coffee blends and seasonal offerings.
• Manage day-to-day operations of the bakery and coffee shop.
• Prepare food, baked goods and other food menu items for sale to customers.
• Create recipes, order ingredients, and coordinate baking schedules to produce breads, cakes, pastries, pies, cookies, and other menu items.
• Decorate baked products using glaze, icing, and toppings to achieve a finished appearance.
• Assess the quality of raw materials before baking.
• Ensure profitability by maintaining an accurate record of baking operations.
• Plan, schedule, and supervise bakery production and shipping.
• Ensure cleanliness and maintenance of the establishment including equipment maintenance and proper storage of equipment and baking utensils.
• Monitor and maintain inventory levels for coffee, bakery items, and supplies
• Implement and enforce health and safety standards.
• Recruit, train and supervise staff, including baristas, roasters, and bakery staff
• Schedule and organize staff shifts to meet the operational requirements.
• Conduct regular performance evaluations and provide constructive feedback.
• Encourage teamwork and maintain a positive working environment.
• Collaborate with the culinary team to develop and update the coffee shop and bakery menu.
• Ensuring high-quality and appealing food and beverage offerings.
• Monitor trends in the industry and incorporate innovative ideas into the menu.
• Manage budgetary constraints and work towards achieving financial targets.
• Control costs, including labor, inventory, and operation expenses.
• Handle money, daily register, and proceeds.
• Generate and analyze sales and financial reports to identify areas for improvement.
• Maintain updated records of daily, weekly, and monthly revenues and expenses.
• Develop and implement marketing strategies to attract and retain customers.
• Assist the development team with promotional events, fundraising events, or special events.
• Utilize social media and other marketing channels to increase brand visibility.
• Ensure compliance with local health and safety regulations.
• Build and maintain relationships with suppliers and vendors.
• Negotiate contracts and agreements to ensure favorable terms.
• Provide excellent customer service to ensure customer satisfaction.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Foster a welcoming and inviting atmosphere for patrons.
• Flexible to work shifts and times required based upon the needs of the shop.
• Work as a barista, coffee attendant, roaster, baker, or server when needed.
• Supports co-workers with diverse abilities by patiently assisting so they can achieve independence and empowerment.
• Other related duties as required.

Work Environment & Physical Requirements:

• Ability to lift up to 50 lbs.
• Work in a high-temperature environment near roasting machines, ovens, and other kitchen equipment.
• Stand for extended periods during operations.
• Flexible schedule, including weekends or early shifts.

Minimum Qualifications

• Minimum of 3 – 5 years in coffee roasting, with at least 1 year in a managerial or supervisory role.
• Associate Degree in a related field (Culinary Arts, Hospitality & Restaurant Management, Business Administration, Coffee science, etc.).
• Have culinary and restaurant management experience.
• Experience as a Baker, Pastry Chef or similar role is preferred.
• Experience with cake decoration techniques is preferred.
• Previous experience working with people with diverse abilities preferred.
• Strong leadership and organization skills.
• Excellent interpersonal and communication skills.
• Knowledge of coffee and bakery products.
• Understanding of health and safety regulations.
• Familiar with professional kitchen equipment, including mixer, blender and dough sheeters.
• Good math skills.
• Ability to work flexible hours (including weekends and holidays).
• Good customer service attitude.
• Food safety certifications as required by the state and other governmental entities.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $45,000 - $55,000