What are the responsibilities and job description for the IT Support Professional position at COFMC?
Benefits
As an IT Support Professional at COFMC, you will enjoy a comprehensive benefits package, including:
- Competitive salary and bonuses
- Comprehensive health insurance
- Retirement plan with company matching contributions
- Generous paid time off and holidays
- Professional development opportunities
About the Job
The IT Support Professional will be responsible for providing technical support and assistance to our staff members, ensuring that our network and systems are running smoothly and efficiently. This is an excellent opportunity for someone who is passionate about technology and has a strong desire to learn and grow with our organization.
Main Responsibilities
- Provide technical support and assistance to staff members via phone, email, or in-person
- Identify and resolve technical issues, including hardware and software problems
- Collaborate with IT team members to ensure seamless delivery of services
- Develop and deliver training programs to educate staff on new technologies and systems
- Perform routine maintenance tasks, such as updating software and checking system logs
Requirements
- Diploma or degree in Computer Science, Information Technology, or related field
- At least 2 years of experience in a help desk or technical support role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong analytical and problem-solving skills
