What are the responsibilities and job description for the Patient Services Specialist position at COFMC?
POSITION TITLE: Patient Services Specialist
NATURE OF POSITION: The Patient Services Specialist will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures for checking patients in, checking patients out, verifying insurance, completing demographics, and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must be knowledgeable of clinic procedures. In addition, he/she will maintain patient confidentiality and abide by Central Oklahoma Family Medical Centers’ policies and procedures.
MINIMUM QUALIFICATIONS:
High School graduate or equivalent; required
Must be at least 18 years of age
Medical/Dental Office Experience; preferred
Customer Service Experience; required
Ability to work and communicate with a multidisciplinary healthcare team and the public
Basic computer skills; required
Phone etiquette
Must be able to sit, stand, walk, bend, and/or lift for extended periods of time
SUPERVISION RECEIVED: Patient Services Supervisor
RESPONSIBILITIES:
Check in/out patients for appointments and collect co-pays and account balances, if applicable
Enter sliding fee information, if applicable
Look up and schedule, reschedule, or cancel appointments for patients
Post daily payments collected during the day
Process credit card payments
Schedule and processes appointments
Answer the phone and directs calls as appropriate
Maintain provider schedules by making proper appointments
Participate in agency-sponsored staff training events (safety, OSHA, etc.)
Protect the confidentiality of patients and their records at all times by complying with the clinic’s Patient Confidentiality and HIPAA policies and procedures
Provide guidance as needed to departmental employees regarding clinic policies and procedures
Keep workspace neat and organized
Maintain a professional demeanor
Exhibits a positive attitude and a commitment to the basic mission of the organization
Exhibits caring qualities consistent with the values of a community health center
Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services
Addresses patient complaints as outlined in patient complaint resolution
Complete and submit all departmental specific reporting timely as requested
Assist in training Patient Services Specialist within designated location(s)
Maintain schedules for Patient Services Specialist, responsible for approving/reviewing time-off request
