What are the responsibilities and job description for the Technical Support Specialist position at COFMC?
Job Summary
We are seeking a highly skilled and experienced IT Support Professional to join our team at COFMC. The successful candidate will be responsible for providing technical support and assistance to our staff members, ensuring that our network and systems are running smoothly and efficiently.
About the Role
The Technical Support Specialist will work closely with our IT team to identify and resolve technical issues, troubleshoot problems, and provide training and guidance to our staff. This is an excellent opportunity for someone who is passionate about technology and has a strong desire to learn and grow with our organization.
Main Responsibilities
- Provide technical support and assistance to staff members via phone, email, or in-person
- Identify and resolve technical issues, including hardware and software problems
- Troubleshoot complex technical issues and escalate to senior IT staff as necessary
- Develop and deliver training programs to educate staff on new technologies and systems
- Collaborate with IT team members to ensure seamless delivery of services
- Perform routine maintenance tasks, such as updating software and checking system logs
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 2 years of experience in a help desk or technical support role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong analytical and problem-solving skills
