What are the responsibilities and job description for the Call Center Agent position at Coforge Limited?
We at Coforge have an urgent need for a Retention Specialist for a long term assignment in Augusta, GA. Start date is 5th May. This is an ONSITE role. Pay rate here is $15/hr on W2 benefits retention bonus. The shift will be from 9.30am to 7 pm EST Monday to Friday. If interested and available, please feel free to email me at Shabnam.shaikh@coforge.com
Job description:
- Promoting and/saving products and services
- Providing excellent customer experience via phone
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills
- Ability to follow tactical call flows to optimize the customer experience.
Job Type: Full-time
Pay: Up to $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Sales: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15
