What are the responsibilities and job description for the Call Center Manager position at Coforge Limited?
We at coforge are seeking a dynamic Sales Manager for Call center based out of Charleston, WV. This is an onsite role, interested candidates kindly apply or send your updated resume at shabnam.shaikh@coforge.com.
- Ability to create a healthy competitive working environment.
- Strong employee development skills, helping employees optimize their potential.
- Expertise in developing large teams in a contact center environment Up to 150 agents and 10 TLs
- Leads client sales & saves strategy implementation ensuring all terms and conditions of the related contract(s) are achieved.
- Must have strong team building and leadership skills in a contact center environment.
- Key contributor in training and training design
- Ability to drive workforce compliance to process.
- Team player who understands the dynamics of a support role
- Customer focused driver of high customer satisfaction,
- Must create a strong working relationship and be a trusted advisor to the client and Coforge
- Data analysis to identify key issues and create strategic goal-based plans.
- Monitors and ensures budget profitability for assigned projects and provides periodic reporting as required by management.
- Maintains product and industry knowledge of assigned services to ensure highly skilled managerial leadership to staff.
- Collaborates with other Coforge leaders by integrating and engaging other Coforge business units or divisions when appropriate.
- Creates and plans strategies, actions and policies that directly or indirectly improve customer service, quality, resource, environment, etc.; ensures implementation when appropriate.
- Ensures that management, Customer Service personnel are properly qualified, trained and supervised to perform their assignments effectively and within defined financial and business objectives.
- Ensures compliance with the Quality Assurance System for all assigned engagements.
- Supports the implementation and ongoing maintenance of all company initiatives, policies, and programs, including but not limited to, quality, employee relations, compensation, and performance management.
- Leads in accordance with the Company Vision and Mission Statement
- All other duties as assigned
Job Type: Full-time
Pay: Up to $63,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Charleston, WV 25311 (Required)
Work Location: In person
Salary : $63,000
