What are the responsibilities and job description for the Desktop Support Specialist position at Coforge Limited?
We at coforge have an urgent requirement for desktop support specialist, this is an onsite opportunity at desktop support specialist interested candidates kindly apply or share your resume at shabnam.shaikh@coforge.com
Responsible for leading the day to day operation of a large customer engagement or several small customer engagements.
Responsibilities include: day to day service delivery, project direct and indirect expense management, customer satisfaction, personnel management, and account planning for assigned engagements within one or more of the following domains: * Deskside Support * Walk Up Support * Project Management
- Leads service delivery, ensuring all terms and conditions of the related contract(s) are achieved. * Manages and achieves all related SLAs. * Physically present at Campus Location 8-5 pm M-F to assist students faculty and staff. * Familiarity with the Higher education institutions and the CX experience needed for their communities * Manages a team from 2-20 technicians driving continuous improvement initiatives. * Must have strong team building and leadership skills in a contact center environment. * Achieves high customer satisfaction, including quality delivery and customer relationships. * Supports growth of the business with assigned customer(s) through account planning and identification of new business opportunities. * Works closely with Coforge managers at client site(s) as applicable. * Monitors and ensures budget profitability for assigned projects and provides periodic reporting as required by management. * Maintains product and industry knowledge of assigned services to ensure highly skilled technical and managerial leadership to staff. * Develops and maintains an in-depth knowledge of the customer’s needs, business, organization, services, and staff. * Collaborates with other Coforge leaders by integrating and engaging other Coforge business units or divisions when appropriate. * Creates and plans strategies, actions and policies that directly or indirectly improve customer service, quality, resource, environment, etc.; ensures implementation when appropriate. * Ensures that management, technical and support personnel are properly qualified, trained and supervised to perform their assignments effectively and within defined financial and business objectives. * Responsible for supervision of overall engagement and/or contract activity. * Ensures compliance with the IT Solutions Quality Assurance System for all assigned engagements. * Ensures the proper and timely handling of all personnel related matters such as performance assessments, employee development and discipline, team building activities
Job Type: Full-time
Pay: Up to $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Preferred)
- Desktop support: 1 year (Required)
Ability to Commute:
- Cambridge, MA (Required)
Work Location: In person
Salary : $30
