What are the responsibilities and job description for the IT Service Desk Technician position at Coforge Limited?
We at Coforge have an urgent requirement for service desk agent. This is an onsite opportunity at Sioux falls, SD. Interested candidates kindly apply or share your resume to shabnam.shaikh@coforge.com
Job Description:
- Provide Level 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
Job Types: Full-time, Contract
Pay: Up to $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Technical support: 1 year (Required)
Work Location: In person
Salary : $22
