What are the responsibilities and job description for the Service Desk Associate position at Coforge Limited?
Role: Service Desk Support
Location: Charleston, WV
Skills Required:
We at Coforge are looking for service desk technicians with the following skills.
· Provide Level 2 support to the client.
· Identify issues and escalate issues when necessary.
· Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
· Escalate user issues to appropriate resources when necessary.
· Perform software, hardware and basic network troubleshooting.
· Clearly document user issues and troubleshooting steps.
· Maintain technical documentation.
· Perform other duties as assigned.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Charleston, WV 25311 (Required)
Work Location: In person
