What are the responsibilities and job description for the Team Lead - Customer Service position at Coforge Limited?
We at Coforge have an urgent requirement for Team lead to handle a team of CSR.
1. Subject matter expert in relevant field
2. Responsible for Team’s overall performance on operational SLAs
3. Ability to interact with client stakeholders on day-to-day aspects (production, quality, inventory, TAT, remediation planning etc.)
4. Ability to motivate and drive a positive work culture and conducive work environment
5. Resource planning and work allocation according to the targets
6. Monitoring team performance for continuous improvement
7. Capable of handling multiple projects with same team members
8. Ability to work with internal stakeholders to drive project performance and adhere to org guidelines
- responsible for creating reports and sharing with internal and external stakeholders
- 5-7 years’ experience in Health Insurance back-office operations along with quality management/product training
- Preference to experienced resources in Medicare Enrolment – CMS governance model, Triaging, Election period
- Agreement to work in 24/7 shift environment
- Minimum 2 years’ experience in managing Health-Insurance processes with a team size of 15 resources Experience of managing client conversations
- Experience in reporting & MIS
- Ability to lead conversations & presentations
Job Type: Contract
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: Remote
Salary : $20 - $23
